Joyce Chen
New York, NY 10002
**********@*******.***
OBJECT I VE:
To obtain a Room At tendant position where I can utilize my skills and have
an opportunity for professional development.
SK I L LS
• Friendly and a team player
• Hardworking and reliable
• Able to speak in English and Chinese (Mandarin, Cantonese, and
F uzhounese)
ED UCAT ION
Chinese-American Planning Council, I nc., Flushing, NY
J un. 2013 – J ul 2013
H ospitality Careers T raining P rogram
Certificate in Hospitality Operations
Courses taken include:
Hotel Communication, Guest Relations, Housekeeping Skills, Safety &
Securi ty, and Professionalism
Yanan H igh School, Fuzhou, China
1998 – 2000
Diploma Granted
EXPER I ENCE
T he Waldorf Astoria
Sep.2013
-Oct.2013
Substitute Room Attendant
C lean guest room; making bed,cleaning bathroom,dust and vacuuming
Chang and replenish, bed l inens, toweles and guest amenities, as needed
Perform deep cleaning tasks, as needed
Dispose of trash and recyclables
Respond to special guest requests in a timely, friendly and efficient
m anner
Aka Steak House, L LC, Carlisle, PA Sep.
2011 – Nov. 2012
Waitress
Serviced customers; took orders for food and beverages
Served food to customers and refilled beverages in a t imely manner
Cleared, cleaned and set up tables for service
Dr. Ng Office, New York, NY A pr.
2009 – M ar. 2010
Receptionist
Cleaned and prepared the area and equipment for the procedures
Comforted and helped patients relax
Scheduled patients’ appointments and collected co-pay
Organized and completed patient files
Assisted the doctor with t ranslating between English and Chinese
Various Restaurants
2002 – 2009
Cashier
Answered the incoming phone calls and took orders
P repared and packed orders for delivery or take-out
Handled the cash register; accepted cash and credit card payments
Maintained a clean and organized work area
Assisted with other duties as needed, such as prepare side food