Joyce Chen

** ********** ****** #**

New York, NY 10002

917-***-****

acdnw9@r.postjobfree.com

OBJECT I VE:

To obtain a Room At tendant position where I can utilize my skills and have

an opportunity for professional development.

SK I L LS

• Friendly and a team player

• Hardworking and reliable

• Able to speak in English and Chinese (Mandarin, Cantonese, and

F uzhounese)

ED UCAT ION

Chinese-American Planning Council, I nc., Flushing, NY

J un. 2013 – J ul 2013

H ospitality Careers T raining P rogram

Certificate in Hospitality Operations

Courses taken include:

Hotel Communication, Guest Relations, Housekeeping Skills, Safety &

Securi ty, and Professionalism

Yanan H igh School, Fuzhou, China

1998 – 2000

Diploma Granted

EXPER I ENCE

T he Waldorf Astoria

Sep.2013

-Oct.2013

Substitute Room Attendant

C lean guest room; making bed,cleaning bathroom,dust and vacuuming

Chang and replenish, bed l inens, toweles and guest amenities, as needed

Perform deep cleaning tasks, as needed

Dispose of trash and recyclables

Respond to special guest requests in a timely, friendly and efficient

m anner

Aka Steak House, L LC, Carlisle, PA Sep.

2011 – Nov. 2012

Waitress

Serviced customers; took orders for food and beverages

Served food to customers and refilled beverages in a t imely manner

Cleared, cleaned and set up tables for service

Dr. Ng Office, New York, NY A pr.

2009 – M ar. 2010

Receptionist

Cleaned and prepared the area and equipment for the procedures

Comforted and helped patients relax

Scheduled patients’ appointments and collected co-pay

Organized and completed patient files

Assisted the doctor with t ranslating between English and Chinese

Various Restaurants

2002 – 2009

Cashier

Answered the incoming phone calls and took orders

P repared and packed orders for delivery or take-out

Handled the cash register; accepted cash and credit card payments

Maintained a clean and organized work area

Assisted with other duties as needed, such as prepare side food

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