Customer Service Representative

Susan Annan

** ******* ***, *******, ** L*M *G* Tel:289-***-***** *****.******@*****.***

PROFESSIONAL PROFILE

Highly dedicated, hardworking, detail oriented Administrative Office worker with exceptional cash handling

experience seeking a position where well developed skills in customer service and administration can be utilized.

HIGHLIGHTS OF SKILLS AND

QUALIFICATIONS

ADMINISTRATIVE SKILLS

• over 25 years experience in the financial/customer service industry

• familiar with computers MS Word/Excel and Email- skilled at quickly learning new software

• strong administrative skills: typing, filing, faxing, copying and answering phones

• basic bookkeeping skills

• detail oriented

• accurate data entry skills

• extensive cash handling experience

CLIENT SERVICE SKILLS

• extensive experience in providing exceptional customer service

• take pride in providing excellent customer service, ensuring the customers needs are met and they are

satisfied

• sincerely enjoy helping people and willing to go the extra mile

• friendly and well-liked; good at customer relations

PERSONAL ATTRIBUTES

• good time management skills, able to prioritize work to ensure deadlines are met

• enjoy learning new concepts and accepting responsibilities

• self starter, able to work independently or with a team

• co-operative, punctual and responsible

EMPLOYMENT HISTORY

Cashier Supervisor

1996 to present

Casino Niagara, Niagara Falls, ON

• Highly organized to supervise cashiers, ensure proper procedures and regulations adhered to-adjust

schedule to fit business needs, cover sick calls, ensure breaks are on time

• Verify banks and cashier paperwork at the end of each shift to ensure balanced

• Experience in MS Word, Excel, Outlook

• Administer corrective counseling when required

• Ensure guests are treated with courtesy and respect- ensure they have a pleasurable experience

• Filling and maintaining cash machines to ensure they are in working order, created a communication board

to assist in monitoring service calls

Susan Annan, 22 Rosslyn Ave, Grimsby, On L3M3G2 Tel: 289-***-****

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EMPLOYMENT HISTORY CONTINUED

Customer Service Representative 1984-1996

Canada Trust, Mississauga, Don Mills, Toronto

• Opening and Closing the branch

• Supervising tellers, ensuring regulations and procedures adhered to

• Selling Term, RSP’s, Mutual Funds, Mortgage, Loan, Line of Credit, Mastercard products to customers-

ensuring their financial needs are met. Created a communication log to track correspondence for each file.

• Working in the Automotive Financing Unit- underwriting and supervising the input team- correspond with

Dealers.

PROFESSIONAL DEVELOPMENT AND TRAINING

Niagara Casinos- In house education

• leadership courses include: effective communication, coaching and motivating others, corrective counseling, conflict resolution

• Health and Safety, Emergency Preparedness

• Smart Serve

• MS word/excel (through manpower)

Canada Trust, Don Mills, Scarborough, Toronto- In house courses 1985-1992

• Providing Excellent Customer service, Cash and Banks, Demand Savings, Term Deposits and RSP/RIF’s.

Also obtained my CIFC (Canadian Investment Funds Course) May 1992.

Co-Operative Trust, Don Mills, ON-In house courses: 1992

• Extensive training in RSPs,RIF’s and Annuities, completed Phase 1 Trust Company Service Institute

course.

Stephen Leacock Collegiate Institute, Scarborough, ON, (OSSG) 1978-1981

• Introduction to Business, Marketing, Computers, Business Machines, Business organization and

management, Intro to Law, basic accounting

COMMUNITY INVOLVEMENT

Therapeutic Riding Instructor 2004-2011

H.A.T.S. (Horse Alternative Therapeutic Services) Pelham, ON

• Certified CTRII Therapeutic Riding Instructor with CANTRA (Canadian Therapeutic Riding Association)

• Teaching people with disabilities to ride a horse. Duties include: lesson preparation, rider instruction,

scheduling, caring for horses, supervising and training fellow volunteers.

Equine Ability Niagara Therapeutic Riding 2011-2012

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