Customer Service Sales
Resume:
Stephanie Hickman
Channelview, Tx. 77530
*********@*****.***
Objective: To obtain a rewarding career as an Analyst with administrative, team leadership and customer service
skills.
Profile:
• Over 10 year’s professional experience with the public via phone and internet.
• Outstanding communication with customers from all cultures and economic levels.
• Proven skill in persevering customer/business relationships and problem solving.
• Self-motivated and confident in making independent decisions.
•Very well organized and able to meet deadlines.
Experience:
06/12 -02/14 Deployment/Student Phoenix, Az.
I was a student at Arizona State University while my family was stationed in Arizona and my husband
was deployed to Afghanistan.
05/11 04/12 Molina Healthcare Houston, Tx.
Customer Service/Claims
Answered incoming calls from members and providers requesting information on benefits and claims
status. Explained what benefits were covered and which treatments would require authorization. Advised
memeber or providers what claims where paid and at what amount. Assisted members with filing appeals
on denied claims.
09/10-03/11 United Healthcare Houston, Tx.
Customer Service/ Claims
Accepted incoming calls from Physicians and Member concerning their insurance claims and benefits. Examined
member’s information insuring the accuracy of the customer's claim to determine if there were any errors and if their
mental health claims would be paid. Advised what was covered under their benefit plan. Provided names of doctors in
their area and gave authorization to go for counseling.
Houston, Tx.
05/09-06/10 Valic/Corestaff
Customer Service
Accepted incoming calls from Clients and Financial Advisor regarding their Mutual Fund and Annuity accounts.
Assisted with fund transfers, escrow accounts, rebalancing, allocations, withdrawals, loans, and rollovers. Helped with
online access and updated client information. Explained to the client the type of plan they’re invested in, the rules and
restrictions of the plan set by the employer and IRS. Provided yearly and quarterly statements as well as 1099R. Set up
beneficiary information.
St.Louis, Mo
08/08-02/09 Wachovia Securities
Online Analyst
Assisted Financial Advisors and Clients with online access to accounts they hold with AGEdwards/Wachovia.
Retrieved client information about stocks, bonds, mutual funds, escrow accounts and other securities. Gave cost basis,
value information. Helped with password and username set ups on the Wachovia Website. Assisted with the merging of
AGEdwards and Wachovia. Provided profit and loss statements, and monthly closing cost. Investigate client
problems and needs, identify their source, and determine and or transferred for possible solution.
02/07–07/08 Shell Corporate Houston, Tx
Analyst
Analyzes and evaluated workflow methods to improve work measurements and performance standards. Coordinates
transfers, budget expenditures, and statistical records of performance data. Reviewed and answered correspondence.
Assist in preparation of budget needs and annual reports of organization. Maintained and monitored Current orders for
shell products for Hyper Market accounts. Assisted sales reps., carriers and warehouses with deliveries.
Education:
Forest Park Community College St.Louis, Mo.
Business Classes
Express Scripts St.Louis, Mo.
Pharmacy Tech. License
Accomplishments:
Team Lead, Financial Support, 50wpm, Computers, Accounts, Detail Oriented, Medical Insurance Claims, Data Entry,
Payroll, Benefits, Credit Analyst, Flexible, Sales, Customer Service, Administrative Office, Quality
Contact this candidate