Service Customer
Resume:
Expeditor/Logistics Coordinator
Jasmine Mitchell
********@*****.***
Deadline oriented logistics professional who demonstrates the innate ability to analyze situations and effect proper
courses of action without additional guidance. Ensures concrete supply visibility from initial request to point of
customer receipt. Displays exceptional communication, effective leadership, team-building, and interpersonal skills
while in a fast paced/multitasking environment. Accustomed to the various aspects of International shipping, schedule
coordinating, and heavy dispatching. Privy to Customs polices, DOT regulations, and IATA compliance within
multiple areas of freight and reference standards. Maintains a watchful eye on fuel and product efficiency, considers
lead times, and cost avoidance.
Summary of Skills:
Proficient with all MS Office applications Bilingual (Spanish) 80WPM
Knowledgeable in Data Analysis Accounts payable/receivable
JD Edwards, AS400, ADP, Drake, Hyperion, Direct Dispatch, Quick Books, Peachtree
Expeditor/Logistics Coordinator
Source One Movers, Raleigh NC 05/10-present
• Created & compiled weekly P&L reports, using Excel, Power Point, & Word.
• Exported HAZ and Non HAZ goods out of the country (Brazil, Latin America, China, Japan)
• Stayed well-versed of IATA regulations and any updates.
• Managed Material Requisitions, Compliance and Inventory Management.
• Maintained movement of materials from multiple vendors and suppliers, while ensuring speedy delivery of
products.
• Responsible for PO’s & Invoices while relaying prominent information to vendors regarding any delays.
• Conscientious of tracking cost summaries & finances for the new development program/Accounts
payable/receivable.
• Dealt first hand with vendors and suppliers to ensure the most efficient use of funds.
• Responsible for the development of logistical plans, policies, and procedures necessary to provide support in
the logistics areas of supply, transportation, maintenance, and services.
• Interfaced between logistics functions such as transportation, maintenance and warehousing to ensure
efficient, timely, and cost effective support to the customer.
• Coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and
communicated to management.
Dispatcher/CSR
American Expediting, Raleigh NC 10/06-05/10
• Responsible for safe on time delivery standards under strict time constraint deadlines.
• Demonstrated outstanding problem solving and active listening skills – able to diffuse difficult customer
situation with tact and ease.
• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle
difficult clients, dispatched over 75 drivers on daily setting.
• Operated in compliance with DOT standards.
• Assigned PO’s and monitored said purchase stayed within our allotted quarterly budget.
• Scheduled back-hauls (absolutely no dead-head mileage).
• Organized preventive measures and Employee awareness programs.
• Maintain strong customer and employee relations; Monitored Service calls.
• Assisted area supervisor with dispatching & routing technician to service calls.
• Constantly updated customers and area supervisor with pending service calls.
• Compiled service calls and integrated them into Fx program.
• Ran credit card information for COD accounts.
• Pull part orders for technicians and shipped parts to sites/technicians.
• Monitored technicians incomplete work orders.
• Supplied quarterly P&L analysis reports and implemented various cost effective plans of action.
Office Manager/Dispatcher
ARS Rescue Rooter, Raleigh NC 02/04-10/06
• Handled customer inquiries, complaints, billing questions and payment extension/service requests. Managed
a high-volume workload within a deadline-driven environment
• Successfully diffused volatile customer situations, one that resulted in the retention of $15K in business.
• Made service changes, recommended service options and scheduled installations for plumbing, heating and
air, and seasonal maintenance. Provided detailed and accurate accounts of customer calls for prevention of
future audits issues.
• Cross-sell services on 40% of calls upgrading customers seasonal service plans, cross-space cleaning, HVAC
yearly service plans, heating and cooling maintenance, plumbing service protection packages.
• Demonstrated sense of urgency in busy call center environments of both HVAC customer calls and service
technician calls.
• Responsible for the time constricted arrival and departure of 60+ technicians during one shift, while updating
arrival and departure times in AS400 based software system.
Education:
WTCC 10-12 Business management
Reference available upon request.
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