Sales Customer Service
Resume:
Maritza Botero
Mount Kisco, N.Y. 10549
******.*******@*****.***
OBJECTIVE: To obtain a challenging position as a Financial/Sales Analyst
that provides opportunity and growth.
SUMMARY OF QUALIFICATIONS:
Strong communication, interpersonal, and time management skills
Research & Problem Solving Skills
Highly organized and detailed-oriented
Flexible and cooperative
Positive attitude and a self-starter
Solid office skills and successful in multi-tasking effectively
Proficient in MS Word, Excel, PowerPoint, Internet (Pivot Tables),VBA,
Regression
Bilingual: English/Spanish
MAS 90, Hyperion, SAP, Crystal Reports & Salesforce.com Experience
Consumer products/retail experience
EDUCATION:
MBA-Finance 2011-
2013
Certificate in Business Continuity & Risk Management
Iona College, New Rochelle, NY
B.S. in International Business
2002 -2007
Marymount College of Fordham University, Tarrytown, NY
Regents Diploma 1998-
2002
Ossining High School, Ossining, NY
EXPERIENCE:
Victorinox Swiss Army Monroe, CT 2013-
present
Sales Planning Analyst
Monthly preparation of analysis, rolling forecasts and variance
explanations for senior management
Assist in the creation of annual budget, monthly sales reviews and
forecasts
Assist in monthly financial closing by providing analysis & commentaries
with key point indicators
Effectively support VP's with monthly key account reviews of actual vs
budgets/ and actual vs LY figures
Ensure the integrity, accuracy & validity of the data being reported
Participate in promotion planning meetings with Marketing and Sales to
ensure marketing plans are in support of sales initiatives and in line with
pricing guidelines
Coordinate with finance team to evaluate and make appropriate changes in
forecasts
Assist VP's, Finance and Sales Team with presentations as needed
Increase visibility via reports so managers monitor retailer/inventory
levels
Communicative & review financial concepts to sales team in a comprehensive
& clear way
EC Scott Group Norwalk, CT
2010-2013
Sr. Sales Analyst
Compile month end & quarterly results by brand, region, and account for
management/sales team
Assist with the preparation of forecast/budgets and management
presentations
Month to Month Analysis of all divisions of the company
Creation & distribution of analyses determining trends and writing
corresponding narrative reports
Creation & distribution of weekly brand progress & monthly targets
Distribution of Fragrance & Beauty Summaries with narrative findings for
management meetings
Maintenance of Beauty Directory-updating templates
Maintenance of new accounts in system & recollection of brands carried vs
brands approved
Assisting & providing reports to all partners & CEO as needed
Assisting Marketing & Inventory Departments as needed
Overseeing Sales Analyst & Intern
Creation & approval of account incentive program & adhering to new account
opening guidelines
Emmi (USA) Inc, West Nyack, NY
2007-2010
Financial/Sales Analyst
P & L Statement Analysis-Executive Reporting Summary
Assist controller & accountant with budgets and month end reports as needed
Coordinator of Multiple Account Tracker & Reward Programs
Project leader for new database reporting engine(ProClarity)
Arranges Pro Formas & Required Export Documents for South American
customers
Assistant to SVP of Sales
Sales Support to Sales Team as needed
Customer Service/Sales Support/Statistics
Liaison between brokers, warehouses, & customers
Internal Sales Reporting in Hyperion for Headquarters Office
Weekly Sales reporting for Sales Team
Order Processing & Customer Service
Logistics Set Up/Coordination-quotes
EDI director
Inventory Reconciliation
Responsible for A/R postings & bank deposits
Responsible for Collecting Back Up for Deductions
Special Projects-DataSelf Reporting Engine
Diversified Investment Advisors, Purchase, NY
2006-2007
Call Center Representative
Provides timely & accurate information to customers on their 401k, IRA's,
and annuities.
Responds & Researches to service inquiries handles customer complaints &
assists customers with telephone transfers, change of allocations, & loan
transfers.
Educate customers on plan contract provisions, fund performance and
administrative services
Routinely identify and act upon asset retention opportunities by educating
customers on product and investment alternatives.
Handle calls in a professional manner by using active listening, call
control and problem solving skills.
REFERENCES: Available upon request
Contact this candidate