Manager Customer Service
Resume:
La'Chreasha Wheeler
Cleveland, 44112, United States
*****************@*****.***
Professional Experience
Independent Provider for the State of Ohio Cleveland, Ohio United States
STNA October 2013 - Present
• Maintain records of patient care, condition, progress, or problems to report and discuss
observations with supervisor or case manager.
• Check patients' pulse, temperature, and respiration.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and
with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with
their personal care.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to
prescribed diets.
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation,
assistance, and companionship.
• Perform a variety of duties as requested by client, such as obtaining household supplies or
running errands.
United States Postal Service Cleveland, Ohio United States
Casual Mail handler November 2013 - January 2014
• Clear jams in sorting equipment.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating
electronic mail-sorting and scanning devices.
• Receive letters and parcels, and place mail into bags.
• Transport mail from one work station to another.
Just Like Familee Cleveland Heights, Ohio United States
STNA February 2013 - November 2013
• Maintain records of patient care, condition, progress, or problems to report and discuss
observations with supervisor or case manager.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and
with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with
their personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to
prescribed diets.
Comfort Home Care Cleveland, Ohio United States
STNA November 2012 - February 2013
• Maintain records of patient care, condition, progress, or problems to report and discuss
observations with supervisor or case manager.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and
with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with
their personal care.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to
prescribed diets.
Legacy Home Care Euclid, Ohio United States
STNA August 2012 - November 2012
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing,
spreadsheet, or other software applications to prepare reports, invoices, financial statements,
letters, case histories, or medical records.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain records of patient care, condition, progress, or problems to report and discuss
observations with supervisor or case manager.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and
with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with
their personal care.
Education
Lutheran East Cleveland Heights, Ohio United States
High School Diploma, Jun 2014
Platform Cosmetics Euclid, Ohio United States
Mar 2011-Mar 2011
Sigma Solutions South Euclid, Ohio United States
Mar 2012-Apr 2012
Art Institute of Pittsburgh Online Division United States
Fashion and Retail Management Candidate, Apr 2016
Additional Skills
• Compassionate individual who understands the meaning of customer service and also customer
satisfaction. Willing to go above and beyond my duties or responsibilities in order to ensure that
the patient is happy.
Contact this candidate