Manager Customer Service

KEVIN A. WOODS

*** ******* *****, ***** ******, OH 44614

Email: **********@*********.***

Cell: 330-***-****

Career Profile

Highly motivated and organized manager with over 30 years experience

in all phases of warehouse management; including shipping/receiving,

inventory control, cycle-counting and bin location systems; from

development to daily maintenance to insure complete accuracy of

inventory levels of bins.

Professional Experience

Trumbull Industries Inc., Akron, Ohio, 5/97- 2/14

Warehouse Manager

. Managed the warehouse in all daily activities; including supervision

of 3-5 employees, and coordinating all shipping and receiving

functions.

. Worked closely with the sales group to coordinate the timely

delivery of orders to customers.

. Created new bin location system for the warehouse 6 years ago

utilizing multiple bin location technology.

. Loaded and unloaded trucks- both company vehicles and common

carriers.

. Processed all receiving paperwork into computer system.

. Handled all freight claims for damaged goods on a timely basis.

The Future Now, Inc. /Basicomputer, Akron, Ohio, 12/88-4/97

Distribution Manager

. Management of all warehouse functions; including supervision of 15

employees, shipping/ receiving, order fulfillment, delivery, and

inventory control.

. Worked closely withy sales group to prioritize work in process to

meet customer requirements.

. Planned and implemented warehouse slot locater system for new

location, and coordinated move to that location from 3 satellite

locations.

. Improved order lead-time from 72 hours to 90% same day.

. Reduced inventory variance to .006%, and shipping errors to less

than 0.1% on inventory in excess of $25 million.

. Made customer service and satisfaction job #1.

Cuyahoga Stamping Co., Cleveland, Ohio, 12/86-12/88

Shipping/ Receiving/ Traffic Manager

. Responsibilities included daily contact with material control

personnel to line up shipments to be made to various plants, and

keeping records of material shipped to locations in the US and

Canada.

. Supervise inbound and outbound freight to vendors and customers.

. Reduced transportation budget by 19% through negotiated freight

discounts, load consolidation, and introduction of freight bill

audits.

. Improved shipping and receiving efficiency through employee

training and the introduction of incentives. Reduced hours by 22%

with no loss of accuracy.

Rogers Manufacturing Co., Bedford Heights, Ohio, 10/75-12/86

( Bought by Cuyahoga Stamping )

Shipping/Receiving Manager, 6/83-12/86

. Responsibilities included supervision of inbound and outbound

freight to automotive assembly plants of GM, Ford, and Chrysler

. Supervised 2-3 fulltime employees and 4-5 temporary employees hired

to pack parts, and get shipments ready.

Inventory/ Production Control Assistant, 10/75-6/83

. Responsibilities included daily reporting of inventory of materials

used in the plant; from raw materials to finished products, and the

movement of those materials through all operations.

. Performed reset of warehouse, and implemented warehouse plan.

. Introduced cycle counting, and enhanced inventory control of both

finished goods and raw materials.

. Planned and implemented three location moves for entire operation.

. Increased productivity through improved layout design.

References

. Available upon request

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