Customer Service Security Officer

Jermaine M. Thomas

*** ******* ***** *******, ******* 30032

Home 678-***-**** Cell 678-***-****

***.**.******@*****.***

Offering a diverse background of experience, training and achievements in

the following areas:

. Business Management

. Customer Service

. Staff Supervision

. Inventory Control

. Policies &Procedures

. Counseling & Ministering

Professional Experience

KSI Security, Atlanta, Georgia - Security Officer (01/2014 - Present)

. Protected the client's property

. Recorded all action during the shift

. Observed and reported all unusual activity

. Patrolled the client's property on foot looking for any suspicious

activities

. Controlled the crowd during busy times

Children's Healthcare of Atlanta at Egleston, Atlanta, Georgia - Chaplain

Resident, CPE (08/2012 - 08/2013)

. Provided pastoral care and counseling for patients, families, and

staff

. Recorded care of patients and families in computerized records through

EPIC

. Protected patients and families through HIPPA laws

. Planned and performed Multi-Faith worship services

. Performed overnight duty making rounds on all ICU units

. Performed religious rituals when requested such as baptism, blessings,

dedications

KSI Security, Atlanta, Georgia - Security Officer (12/2011 - 08/2012)

. Protected the client's property

. Recorded all action during the shift

. Observed and reported all unusual activity

. Patrolled the client's property on foot looking for any suspicious

activities

American Baptist Historical Society, Atlanta, Georgia - Processor, Work

Study (9/10 - 5/11)

. Processed collections and organized materials of Baptist men and women

. Answered phones and e-mails, answering questions about the achieves

. Helped researchers with finding material for their subject

Metro World Outreach Center, Stone Mountain, Georgia - Associate Pastor

(11/2004 - 09/2008)

. Preached sermons to a congregation of 400 members

. Taught new member classes

. Counseled couples seeking marriage and couples with marriage issues

. Called sick and shut in members, visited members in the hospital

. Counted and recorded weekly giving amounts for report to Senior

Pastors

. Ministered to homeless and Evangelized in the streets of Atlanta

. Helped start home groups called cell groups beginning with twelve

groups

. Supervised office of four people

Mayo Wholesale Furniture, Atlanta, Georgia - Driver/Warehouse Worker

(08/2000 - 10/2004)

. Performed safe and efficient pickup and delivery of furniture in a

timely manner

. Maintained inventory records

. Processed paperwork and collected on accounts while ensuring excellent

customer service

Volunteer Experience

Redemptive Life Christian Fellowship, Conyers, Georgia - Associate Minister

(11/11 - Present)

. Preach sermons to a congregation of about 450 members

. Helped to design and teach new member classes

. Call members as a minister to people under my care

. Help in giving of sacraments such as communion, baptism, and baby

dedications

. Started the ministry prayer team

Training & Counseling Center at Saint Luke's, Atlanta, Georgia - Chaplain

Intern (06/2010 - 08/2010)

. Ministered to homeless and underprivileged families including

children, adults, and senior adults

. Helped homeless men and woman get ID cards and help from different

services

. Taught a senior adult Bible study

. Counseled homeless people one-on-one

Education

Argosy University, Atlanta, Georgia - Presently Attending - Expected

graduation date - December 2017

. Doctor of Education, Pastoral Community Counseling

Liberty Baptist Theological Seminary at Liberty University, Lynchburg,

Virginia - March 2013

. Master of Theology, Church History and Theology

McAfee School of Theology at Mercer University, Atlanta, Georgia - May 2011

. Master of Divinity, Pastoral Care

Shorter University, Atlanta, Georgia - December 2007

. Bachelor of Science, Human Services

. Cum Laude Graduate with a GPA of 3.64

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