Customer Service Sales
Resume:
MARIA ALCIVAR
Hasbrouck Heights NJ, 07604
*******.*******@*****.***
OBJECTIVE: To obtain a position that will allow me to utilize my experience and
education for the opportunity of advancement and growth.
EDUCATION:
Hasbrouck Heights High School Graduate
Bergen Community college – Business Administration major
WORK EXPERIENCE:
Finishline Corp, Paramus NJ 2011-
2013
Sales Associate/ Cashier
Resolve all issues in a timely manner, resulting in superior customer service for our
customers.
Communicate with customers via telephone, face to face, and email.
Comply with the company policies and procedures related to customer service
standards.
Meeting and greeting customers coming to the store.
Modeled excellent guest service skills anticipating customer needs, including
suggesting alternatives.
Responsible for organizing and keeping the store clean and orderly.
Handle customer’s special orders and pricing information.
Responsible for cash registers and monies received during my shift at the register.
Assist customers by taking messages and phone calls.
Maintained knowledge of cashier procedures.
Dunkin Donuts, Hackensack NJ 2010
-2011
Cashier
Managed, counted, verified, and reconciled daily sales at the store.
Cleaned and stocked customer eating area, work stations, and equipment.
Transferred supplies and tools between storage space and work areas.
Assisted with a variety of kitchen-related tasks.
Maintained a solid awareness of product and services available to customers.
Ramsey Nissan, Upper Saddle River NJ 2013- Present
Negotiated prices, terms of sales.
Completed daily outbound calls.
Identified prospective customers by using business directories and following leads
from existing clients.
Recorded accurate and efficient records in the customer’s database.
Prioritized tasks and projects to meet tight deadlines.
Attended weekly sales meetings and sales training.
SKILLS:
Fluent in Spanish and English.
Trained in American Sign Language beginner’s course.
Excellent communication and writing skills.
Exceptional work ethic with a great attitude.
Proficient with Microsoft Word, Excel, Outlook and PC and Mac platforms.
Persuasive negotiator
Resolution-oriented
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