Sales Customer Service

Marie Keegan

*** *** ******* **, *******, NJ **005 Email: *********@*****.***

Tel: 973-***-**** Cell: 862-***-****

SUMMARY

Multi-faceted, efficient and high energy administrative/office/sales

assistant. Professional with extensive skill sets working in fast-paced

environments in a variety of industries. Organized, detail-focused and

creative .Excellent interpersonal, phone and digital communications skills.

COMPUTER SKILLS

ADP EZLabor Certified, MS Word, Excel, Keystone UPC Catalog, Swift

Debit Card Activation System

EXPERIENCE

Gold Buyers at the Mall, Mahwah, New Jersey

2009-2013

Administrative and Human Resources Assistant, Logistic Administrator:

. ADP Certified to facilitate payroll and time management

. Assisted Human Resource Department with multiple administrative

functions

. Provided Office Manager with day-to-day administrative support,

including purchasing office supplies and equipment.

. Distributed and managed Fed-Ex, UPS and USPS. Implement, manage filing

systems

. Provided customer service and logistical support for 220 stores

Sutton Creations, New York, New York

2006-2008

Sales Assistant:

. Assisted salespeople in a fast paced, multi-tasking environment

. Organized sales order procedures from PO to warehouse

. Developed workflow templates to enhance productivity of the sales

group

. Created Excel spreadsheets for marketing purposes

. Organized and prepared expense reports and arranged travel

accommodations

QRS Corporation/Inovis, New York, New York

1999-2005

UPC Specialist:

. Managed and maintained catalog database for over 300 clients

. Created Universal Product Codes (UPC'S), assigned NRF color/size codes

. Electronically transmitted via EDI to Keystone Catalog

. Trained clients in Federated Compliance procedures for the catalog

Assistant Production Manager:

. Verified, corrected and retransmitted Advance Ship Notice documents

from previous day via EDI.

. Processed new and completed work, distribute to data entry staff,

missing

. Worked with Trading Partners, their distribution centers, MIS

departments to resolve EDI issues

. Researched and resolved chargeback issues

O'Connors Fairway Travel, New York, New York

1994-1999

Travel Agent:

Marie Keegan Resume Page 2

EXPERIENCE (continued)

. Worked with customers to plan and arrange flights, cars, hotels, and

tours

. Prepared and completed weekly ARC Sales Report

. Maintained both accounts payable and receivable departments, drafting

weekly bank deposits

. Applied comprehensive knowledge of fare rules/regulations and

Worldspan CRS system

Aer Lingus Irish Airlines, New York, New York

1984-1994

Ticket Agent:

. Issued passenger airline tickets and itineraries, processing MCO'S,

PTA'S and Tour Orders

Automated Sales Specialist:

. Utilized additional airline computer systems linked to Aer Lingus;

operated and maintained the communications between the systems

. Organized and coordinated fares, tours and groups. Specialized in

solving various system communication problems

Reservation Sales Agent:

. Communicated with customers to determine travel dates, financial

considerations and which specific facilities would best serve their

needs

. Reserved flights, tours, hotels and cars using Astral/CRS

EDUCATION

B.A Liberal Arts, CUNY/City College of New York, New York, New York, 2003

Concentration in Psychology GPA: 3.38

New York University, New York, New York

Liberal Arts Coursework

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