Customer Service Manager
Resume:
[Phone number]•[E-mail address]
[Your Name]
*** *. ********* *** ***, Fort Collins, CO 80524 •209-***-**** •********@*****.***
Nia Williams
Achievement-driven and detail-oriented professional offering 9+ years experience in the Hospitality, Hotel, and
Tourism Management environment.
Summary of Qualifications
Highly skilled in customer service with great ability to determine customer needs
Proven ability to manage schedules, meet deadlines, and offer consistently high quality results
Possess excellent ability to be proactively accessible and responsive to needs
Extremely proficient with Microsoft Office applications
In-depth ability to follow instructions and establish procedures
Uncommon ability to take a creative and analytical approach to problem solving
Able to work and converse efficiently with all levels of colleagues, clients, and external contacts
Professional Experience
November ’08- Present
Fort Collins, Co
Jay’s Bistro
Dining Room Manager & Banquet Event Coordinator
Responsible for management of dining room service to assure a high standard of hospitality and
personnel
Manage restaurant operations in terms of hiring, training, staffing, and scheduling functions
Seamlessly coordinate and execute detailed banquet events both professional (seminars, meetings) and
social (birthdays, weddings)
February 2005- 2007
The Ahwahnee Hotel Yosemite National Park Yosemite, Ca
Concierge
Provided tour, hiking, activity, and hotel information to guests
Responsible for assigning guests’ rooms based upon specific needs
Maintained all guest files including registration and charges
Education
University of Louisiana at Lafayette, Lafayette, La. 2000-2002, completed 38 credits
University of New Orleans, New Orleans, La. 2003-2004, completed 22 credits
References
Rhys Edmunds Executive Chef, Jay’s Bistro Fort Collins, Co 970-***-****
Jesse Hardie Assistant General Manager, Jay’s Bistro Fort Collins, Co 678-***-****
Sheila Creal RN BSN Greeley, Co 408-***-****
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