Customer Service Management
Resume:
Tomika Kornegay
********@*******.***
Core Competencies
Communication and interpersonal skills Detailed and results
oriented
Research oriented Multi-tasker
Time and Quality Management Problem-solving and
critical thinking
Detailed and results oriented
Professional Experience
University of Phoenix Phoenix, AZ 10/2008-12/2013
International Education Officer
. Research, analyze, and evaluate foreign and domestic credentials,
comparability of transcripts, visas, international institutions, and
programs
. Track and validate international institutions and their accreditation
. Redesign and improve International Handbook electronically for
international department and the University of Phoenix
. Developed Standard Operations of Procedures (SOP) as well as job aids
to improve quality and evaluation process
. Designed and implemented new procedures and documents for
international faculty evaluations and receiving confidential documents
. Communicate on different projects, processes, and procedures with
management, faculty management, and the department
University of Phoenix Phoenix, AZ 10/2007-09/2008
Academic Counselor
. Counsel to new and continuing students during their academic programs
. Liaison between students and the University on University policies and
procedures.
. Execute conflict resolution in order to maintain and retain students
. Communicate with students, team, and management effectively
Ann Taylor Phoenix, AZ 03/2007-
08/2013
Stylist
. Demonstrated detailed knowledge of all products offered to clients
. Styled and established long-term relationships with clients and staff
. Provided excellent service to clients and handled transactions
efficiently
Tomika Kornegay
********@*******.***
US Airways Phoenix, AZ 01/2007-06/2007
Administrative Assistant
. Schedule appointments and meetings for Director of Reservations
. Prepare and file payroll for supervisors
. Organize and schedule flights, hotel, and car accommodations
. File and prepare grievances for employee issues
. Schedule interviews for certain management positions
US Airways Winston-Salem, NC 07/2006-12/2006
Reservation Agent
. Handled customer service and sales calls for preferred members
. Performed excellent verbal communication to diverse cultures in staff
and adults
. Operation of Sabre and Quik systems
Education
The University of Phoenix
Master in Business Administration (MBA) April 2008
. Related Courses: Human Capital Development, Enterprise Law, Resource
Optimization, Strategic Implementation and Alignment, and Sustainable
Customer Relationships
The University of North Carolina at Greensboro (UNCG)
B.S. in Business Administration May 2006
Concentration: Human Resources
. Related Courses: Organizational Leadership, Human Resource
Management, Training and Development in Organization, Employment and
Human Resource Law
Study Abroad: Tec De Monterrey, Mexico Fall-Spring
Certifications
Graduate in Human Resource Management Certification
September 2009
Affiliations
Society for Industrial & Organizational Psychology (SIOP),
current member
Skills
Microsoft Office (Word, Excel, Outlook, Access, PowerPoint),
WordPerfect
PeopleSoft Program
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