Customer Service High School

Eboney Everett

Outgoing, work well alone or in a group setting and determined to get the job done.

Chesterfield, VA

*************@*****.*** - 804-***-****

WORK EXPERIENCE

Front desk/ host

Holiday Inn express & suites - Petersburg, VA - June 2010 to Present

Confer with customers by telephone or in person to provide information about rooms and amenties. Operate

the OPERA SYSTEM. Check guest In and Out. Prepare meals for a 104 room hotel, ensure proper cleaning.

Check to ensure that appropriate changes were made to resolve customers problems. Determine charges for

services requested, collect deposits or payments, or arrange for billing. Knowledge of principles and processes

for providing customer and personal services. This includes customer needs assessment, meeting quality

standards for services, and evaluation of customer satisfaction.

customer service rep tier 2

Vangent/Pearsons - Chester, VA - August 2006 to February 2008

Keep records of customer interactions and transaction, recording details of inquiries, complaints, and

comments, as well as actions taken. Answered multiline phone in regards to Medicare insurance claims and

questions. Receive payment by cash, checks, Review insurance policy terms to determine whether a particular

loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation

results and any planned adjustments.

EDUCATION

Registered Medical Assisting in Nursing

Fortis College - Richmond, VA

2008 to 2010

High school diploma

Matoaca High School - Chesterfield, VA

2002 to 2006

AWARDS

National Honors society

April 2009

Maintain 4.0 gpa and excellent attendance.

ADDITIONAL INFORMATION

While attending school maintained a 4.0gpa and attendance at 98%. Attendance at Holiday Inn 100%.

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