Customer Service Medical

Jacqueline Green, LLMSW, CSSW, CMA

***** ******, *******. ** *****, Home: 313-***-****, or Email: ********@*****.***

OBJECTIVE:

To obtain a challenging position that will provide me the opportunities for career growth as well

as enhance my social work skills: School Social Worker, Case management, Psychotherapy,

Organizational and medical/mental health education skills.

EDUCATION:

June of 2011: Master of Social Work (LLMSW)

Wayne State University, Detroit, Michigan

January of 2010: Bachelor of Social Work (BSW)

Marygrove College Detroit, Michigan

June of 2002: Associate Degree in Social Work/Mental Health (A.S.)

Oakland Community College Southfield, Michigan

June of 1986: Certified Medical Assistant (CMA)

Ross Medical School, Southfield, Michigan

RELEVANT COURSES:

Social Services in Schools

Psychosocial Assessment

SKILLS:

Proficient in Traumatic Brain Injury, Spinal Cord Injury and General Trauma, I am also proficient in

Michigan Auto No-Fault Insurance, DSM-IV, Art Therapy, IEP, Psychosocial Assessment,

Substance Abuse and Co-Occurring Disorders, Microsoft Word, Excel, Access, PowerPoint, JAIS,

ERIS.

LICENSURE:

Limited Licensed Master Social Worker (LLMSW) LIC: 680*******

CERTIFICATIONS:

June 2011: Certified School Social Workers, State of Michigan (CSSW)

June 1986: Certified Medical Assistant (CMA)

PROFESSIONAL COMMITTEES:

June 2011 – Present National Association of Social Workers (NASW)

EMPLOYMENT:

Case Manager 10/11-Present

Community Network Service Mental Health

Counsel clients in individual or group sessions to assist them in dealing with substance abuse,

mental or physical illness, poverty, unemployment or physical abuse. Interview clients, review

records, conduct psychosocial assessments, or confer with other professionals to evaluate the

mental or physical condition of clients or patients. Collaborate with counselors, physicians, or

nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Monitor, evaluate, and record clients’ progress with respect to treatment goals. Educate clients or

community members about mental or physical illness, abuse, medication, or available

community resources. Assist clients in adhering to treatment plans, such as setting up

appointments, arranging for transportation to appointments, or providing support.

Refer clients, and families to community resources for housing, health care services and

assistance applying for state and federal entitlement programs such as Medicaid and food

assistance programs or treatment to assist in recovery from mental or physical illness, following

through to ensure service efficacy. Modify treatment plans according to changes in clients’ status

and locus level of care tool. Coordinate efforts with local law enforcement agencies, jail systems

and Common Ground Sanctuary to provide services for consumers who may be jail diversion or

who may need mental health services while incarcerated. Increase social work knowledge by

reviewing current literature, conducting social research, or attending seminars, training

workshops, or classes. Demonstrate value of cultural and ethnic differences, their varying

perspectives and lifestyles.

Case Manager/Therapist 08/2011-10/2011

Detroit Central City Community Mental Health

Responsible for providing case management service for identified clients being serviced by the

Agency. Responsible for providing access to housing options and assist in triaging individuals to

appropriate housing and mental health needs. Assess clients’ needs, strengths, and gaps in

services and identify resources to meet the needs. Link clients to needed service and coordinate

service delivery. Complete all psychosocial assessments. Convene and/or participate in the

planning team to develop a single plan of service. Assess clients quarterly based on the

Individual Plan of Service in collaboration with other treatment team members and provide a

written Status Report. Advocate for clients in the Community. Monitor the implementation of the

Individual Plan of Service. Participate in Quality Improvement monitoring and evaluation

activities. Coordinate delivery of service to consumers attending the walk-in clinic and promote

participation of the consumer. Facilitate the transition process. Provide 1200 direct consumer

contact hours per year. Coordinate efforts with local law enforcement agencies, jail systems and

Common Ground Sanctuary to provide services for consumers who may be jail diversion or who

may need mental health services while incarcerated.

Case Manager 09/2010-5/2011

Medical Social Rehabilitation Management, LLC

Responsible for providing service to individuals involved in a motor vehicle accident. Clients

consist of all ages with various injuries. My responsibilities consisted of attending medical

appointments, arranging transportation, obtaining physician orders and carrying out orders as

prescribed, including arranging for durable medical equipment, obtaining medication and

scheduling medical procedure and documentation of contacts with clients during appointments.

My responsibility also consisted of confirming insurance information, referring clients, or family

to community resources to assist in recovery from mental or physical disabilities. Every effort

was made to provide access to services such as financial assistance, legal aid, housing, job

placement and special education. Initial home visits and subsequent visits to new clients were

also required as necessary.

Academic Advisor-Undergraduate 09/2008 – 08/2009

Marygrove College, Detroit, MI

Responsible for providing access to support information within the college community and

external systems, assisting with navigation through various academic decisions and processes,

provided assistance to direct supervisor on special projects and events, filed data, accessed

information requested and responded to phone inquiries, worked collaboratively with colleagues,

peers and departments within the college, provide overall customer service in compliance with

the college guidelines and policies.

Certified Medical Assistant 06/1995 – 06/2008

Henry Ford Medical Center, Detroit, MI

Responsible for providing quality patient care in an array of departments within the medical

setting including Adult Medicine, Pediatrics, Family Practice, Podiatry and Nephrology. Provide

assistance involving specific procedures as assigned, demonstrated proficiency and competency

in utilizing specialized equipment, data entry, scheduling appointments, providing triage

services, administering injection,venipuncture and providing quality customer service in

compliance with the guidelines and policies established by the Health System.

System Navigator-Prisoner Re-Entry Program (Internship) 10/2009 – 03/2010

Department of Labor Prisoner Re-Entry Program, Waterford MI

Responsible for ensuring that parolee’s in the Prisoner Re-Entry program have access and

receive supportive core services to facilitate each individual setting realistic, attainable goal with

a focused plan of action. Responsible for assisting in facilitating focused/targeted group

intervention and employment training. Responsible for assisting in ensuring implementation of

Person Centered, community based principles and delivering services in a comprehensive

evidenced based model for hard-to-serve populations. Responsible for ensuring input of all

service data into the electronic record system.

Program Advocate-Intake Worker (Internship) 04/2009 – 10/2009

(MACED) Michigan Association for Emotionally Disabled Children, Southfield, MI

Responsible for delivering quality services as an advocate, researching resources, providing

appropriate referrals focused on facilitating families’ ability to access educational, mental health

and supportive services within the community, linking and coordinating access to service

systems on behalf of the client’s, completing interviews, IEP’S, psychosocial assessment and

ensuring timely completion of all case documentation, coordination of strategies to encourage

families and enhance the general public’s understanding of the challenges faced by families with

children diagnosed with an emotional disorder.

Case Manager (Internship) 05/2001-5/2002

Henry Ford Medical Center

Responsible for providing services to Geriatric’s patients linking them to community resources to

assist in recovery from mental or physical illness, provide access to services such as financial

assistance, legal aid, housing and meals on wheels. In addition I monitor, evaluate, and record

patient’s progress according to measurable goals described in treatment and care plan, identify

environmental impediments to clients’ progress through interviews and review of patient records.

I attend medical appointments, arrange transportation, obtain physician orders and carry out

orders as written including arranging for durable medical equipment, obtain medical and

insurance information, schedule medical procedure, obtaining and documentation of contacts

with clients during appointments.

REFERENCES: Available upon request.

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