Customer Service Sales Representative

Stacy M.Capozzi

Cell: 786-***-****

E-mail: ***********@*****.***

OBJECTIVE:

Seeking a position that offers opportunity for continued learning, growth, and advancement utilizing myeducational background and my experience in business, health, accounting and human resources.

EDUCATION

High School Diploma, NB Forrest high schoolJacksonville Florida 2004,

Graduated from Fortis College Aesthetics Skincare Diploma

Aesthetician License

PROFESSIONAL EXPERIENCE:

Bank of America /Sales and Service Specialist

January 28, 2013- Present

Handle incoming calls through the phone queue. Assist members with the following:

* Opening and closing bank accounts. All around world class banking center service needs.

*Educate regarding site-of-service selection and financial implications.

* Assist member in obtaining forms, or new ID card.

* Educate regarding cost a Standard Office Procedures

CITIGROUP

CREDIT OPERATIONS SPECIALIST/ BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

October 2004- April 2006

Make outgoing and handle incoming calls to and from MasterCard /Visa and Diners Club card members who may have potential fraud activity occurring on their accounts and determine when it is necessary to take appropriate action such as closing accounts that are consider Lost/Stolen Alter/Counterfeit and Fraud applications or placing a temporary hold on accounts. Respond to card members and 3rd party inquiries

The Satellite Guys,

March 2006-October 2011

BILINGUAL CUSTOMER TEAM LEADER

Make outgoing and handle incoming calls, Monitored the progress of assigned accounts for each sales representative’s call activity, maintaining accounts receivable reconciliation accounts, following up on outstanding debt, ensuring all information was accurately enter the accounting database, keep confidential information, translate documents from Spanish to English. . Handle routine costumer inquires both commercial and residential lines.

Skills:

Fluent in Spanish: Read, Speak, and Write

Attention to detail

Teamwork

Ability to Self – Manage and Self -Motivated others

Workplace Ethics

Computer-Literate performer with extensive software proficiency covering a wide variety of applications

Windows XP, Vista 7

Microsoft Office Suite

Windows 2003/2008 Server

Internet Explorer

QuickBooks

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