Customer Service Sales

Nathan C. Hedberg

Nashville, TN.

Primary Phone: 615-***-****

Email: *************@*******.***

PROFESSIONAL SUMMARY

. Comptia A+ Certification.

. 7+ years of experience providing excellent Customer Service to

internal and external customers.

. Military Experience: Served 5+ years within the United States Army as

a Sergeant in the Military Police. Certified by International Police

Mountain Bike Association.

. 5+ years of experience in Sales. (Inside and Outside)

. 3+ years of experience in Loan Origination: Licensed loan originator

in the State of Tennessee

. 3+ years of experience processing and closing loans. (FHA, VA,

Conventional, Residential, and Commercial)

. Strong working knowledge of DU/LP Web based Fannie Mae/Freddie Mac

software and Calyx Point Loan Application software.

. High energy results producer with effective relationship and team

building skills.

. Computer Skills: Highly proficient in Microsoft Windows XP, Vista, 7,

8 Office-Word, Excel, PowerPoint, and Outlook.

. Exceptional multi-tasking and project delegation abilities.

. Education: 94 Semester hours completed: Phi Sigma Kappa Member.

PROFESSIONAL WORK EXPERIENCE

12/2012-Present

Dell Inc. Nashville, TN

Client Support Senior Associate (Technical Support)

. First level support in the inbound contact center for Dell's Premier

ProSupport Service offering

. Responsible for providing telephone/email/ and remote diagnostic

technical support of hardware, systems, sub-systems and/or

applications for customers

. Answer questions about installation, operation, configuration,

customization, and usage of assigned products

. Apply diagnostic techniques to identify problems, investigate causes

and recommend solutions to correct failures

08/2010-12/2012

Dell Inc. Nashville, TN

Inside Sales Rep.

. Responsible for inside sales of personal and business computers at

Dell Inc. Nashville call center.

. Advised customers on options and made recommendations based on stated

needs.

. Provided excellent Customer Service and product information to all

customers.

. Consistently met or exceeded quotas and goals on a monthly basis.

. Resolved customer satisfaction issues efficiently and in a timely

manner.

01/2010-08/2010

Spherion Staffing Services, Nashville, TN

Inside Sales Rep.

. Responsible for inside sales of personal and business computers at

Dell Inc. Nashville call center.

. Advised customers on options and made recommendations based on stated

needs.

. Provided excellent Customer Service and product information to all

customers.

. Consistently met or exceeded quotas and goals on a monthly basis.

. Resolved customer satisfaction issues efficiently and in a timely

manner.

Nathan C. Hedberg

Page 2

09/2009-01/2010

Sentek Inc. Nashville, TN

Outside Sales Rep.

. Responsible for outside independent sales of electrical maintenance

equipment.

. Established and maintained strong customer relationship through weekly

phone calls and on-site visits.

. Processed orders and followed up with the shipping department to

ensure delivery time.

. Provided excellent Customer Service and product information to all

customers.

. Coordinated sales distribution by establishing sales territories,

quotas and goals.

. Reviewed market analyses in order to determine customer needs, volume

potential, price schedules and discount rates.

09/2009-01/2010

Examiner.com, Nashville, TN.

Writer

. Responsible for writing profiles, commentary, reviews, and event info

for the Nashville nightlife examiner.

. Established a column with a local angle on the nightlife in

Nashville's evening entertainment.

. Link to published articles: http://www.examiner.com/x-22957-Nashville-

Nightlife-Examiner

PROFESSIONAL WORK EXPERIENCE

09/2008-Present

Triond Tel Aviv, Nashville, TN.

Writer

. Responsible for Writing articles for publication on various websites

covering a variety of topics.

. Link to published articles:

https://www.triond.com/users/Nathan+Hedberg

09/2007-09/2007

Ace Mortgage Funding, LLC Brentwood, TN

Loan Officer/Mortgage Broker

. Responsible for originating, processing, and closing of residential,

commercial and government loans (FHA, VA, etc.)

. Provided information for refinancing, purchase and stand alone 2nd

mortgages.

. Maintained sales in excess of $1 million monthly.

08/2006-09/2007

Troy State University

Full-Time College Student

. Attending courses in History and English. (24 Semester Hours

Completed)

Nathan C. Hedberg

Page 3

05/2006-08/2006

PCMG Lending Brentwood, TN

Loan Officer/Mortgage Broker

. Responsible for originating, processing, and closing of residential

and commercial loans for refinance, purchase and stand alone 2nd

mortgages.

. Involved with drawing loan documents and processing paperwork.

. Assisted with all Administrative Duties.

. Maintained Sales in excess of $1 million monthly.

10/2004-05/2006

Ameriquest Mortgage Company Nashville, TN

Assistant Manager/Senior Mortgage Specialist

. Responsible for Managing residential mortgage loans and the

origination process.

. Managed a branch and staff of 12+ employees.

. Provided loan origination of residential refinance/purchase mortgages,

credit counseling and financial planning for clients.

. Monthly Sales in excess of $1million on a personal level and in excess

of $5million on a branch level.

. Strong working knowledge of DU/LP Web based Fannie Mae/Freddie Mac

software and Calyx Point Loan Application Software

PROFESSIONAL WORK EXPERIENCE

7/2004-10/2004

Metro Chrysler Centre Columbia, IL

Sales Consultant

. Provided Inside/Outside automotive sales for 5 star

Chrysler/Dodge/Jeep

multi-million dollar dealership.

. Largest dealership in the state of Illinois and 30th largest in the

nation with personal sales in excess of 10 units per month on average.

. Responsible for weekly sales training and computer aided sales leads.

. Provided excellent customer service while generating referrals and

leads.

03/1999 - 04/2004

United States Army Fort Campbell

Sergeant (Military Police Team Leader)

. Graduate of Air Assault, Combat Lifesaver, Nuclear Biological,

Chemical, and Combat Communications School.

. Supervised 10+ Military Policemen in the execution of law enforcement

and security duties.

. Responsible for all training development on a company and personnel

level.

. Honorable Discharge

MILITARY HONORS AND AWARDS

. 3 Army Achievement Medals.

. Good Conduct Medal, Kosovo Campaign Medal, and a Non-Commissioned

Officer's Professional Development Ribbon.

. Driver's Badge, National Defense Service Ribbon, NATO Medal, Army

Service Ribbon, and Air Assault Badge.

EDUCATION:

5/2008-10/2008

Troy State University Major: History/English

. 24 semester hours completed

. GPA: 4.0 on a 4pt scale (Deans List)

05/1996-05/1999

Southwestern Illinois College Major: Administration of Justice

. 70 Semester Hours Completed

. GPA: 3.0 on a 4pt scale (Deans List)

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