Customer Service Project Manager

ERIK RANIEL A. CRUZ

Block * Lot ** Artesia St. Canyon Ranch Carmona, Cavite

Mobile Phone Number: 091******** or 092********

Email Address: ********.********@*****.***

Position: Team Leader/Manager

Overview

Twelve Months of experience as a Leader of a project, team, maximized many great

opportunities to work on challenging project, when two critical proficiencies of a team

leader were developed tremendously:

Earned leadership status by setting inspirational goals and setting examples –

Superb organizational, motivational, management and time management skills.

Maximized team performance – Exceled at identifying, developing and using

strengths of team members, as well as locating, detecting and resolving problems

and weaknesses of each team individual.

Career Objective Statement

Maximize my team leading experience in a challenging environment, guiding by

example and utilizing vast experience in directing a team towards its objective within

the deadlines and thus achieving the corporate goals .

Responsibilities and Achievements

Inspired each and every team member to perform and produce their best.

Determined the duties and responsibilities of individuals in a team.

Analyzed the individual performance of each team member and motivated them to

perform even better.

Organized training workshops to improve the performance of the members who

were lagging behind in terms of performance.

Analyzed the assigned projects and distributed tasks to the members as per their

area of expertise.

Reported any problem or fault in the project to the project manager or supervisor.

Offered solutions to the top management regarding project-related queries.

PERSONAL INFORMATION

Date of Birth : December 28, 1984

Age : 28 years old

Weight : 170 lbs.

Height : 5 feet and 8 inches tall

Civil Status : Married

Religion : Roman Catholic

Languages Spoken : English, Filipino

Name of Child : Yuan Enrico Franz J. Cruz

Parents Father : Enrico S. Cruz

OFW

Mother : Nelia A. Cruz

Employee

E DUCATIONAL ATTAINMENT

AMA Computer College Bi ñan September 2001 2006

Bachelor of Science in Information Technology

Secondary Education June 1997 March 2001

Ann Arbor Montessori Bi ñan

Primary Education June 1991 – March 1997

La Consolacion College Bi ñan

WORKING EXPERIENCE

KGB_Philippines June 24, 2008 – November 2010

Customer Service Representative

Floor Coach, Mentor

Teletech (Sta. Rosa) November 2010 – June 2011

Customer Service

First Source Ltd June 13 2011 – August 1 2012

Financial Advisor/SME

Alorica Philippines August 31 2012 – August

2013

Team Leader/Manager

Hinduja Global Solutions December 2013 Present

Team Leader

SKILLS

Leadership Skill able to make critical decisions; Able to influence peers on achieving

same a particular goal.

Communication Good written and verbal presentation skills. Use proper grammar

and have a good speaking voice.

Interpersonal Skill Able to get along well with co workers and accept supervision.

Receive positive evaluations from previous supervisors.

Flexible Willing to try new things and am interested in improving efficiency on

assigned tasks.

Attention to Detail Concerned with quality. Produce work that is orderly and

attractive. Ensure tasks are completed correctly and on time.

OTHER QUALIFICATIONS

Clerical: Typing 200 WPM

Computer Literacy: Word: Advance

Excel: Advance

Power Point: Advance

Foreign Language Fluency:

Filipino Speak Write Read

English Speak Write Read

CHARACTER REFERENCES

Maria Carmina Abnel 092********

Team Leader/KGB_phils

Marc Roy Dela Cruz 091********

Team Leader/KGB_phils

Glen Valdez 092********

Operations Manager/Alorica

Contact this candidate