Manager Management

JOHNNY L. THARP

** ****** ****, **********, ** **085 (H) 856-***-****, (M) 856-***-**** ******.*****@*****.***

http://www.linkedin.com/in/johnnytharp

President and Chief Operating Officer

Exceptionally strong leader, highly capable administrator and formidable competitor with a career history of

delivering annual growth and sustained profitability. Demonstrated experience in business operations and financial

management (EBIT, EBITDA, cost accounting, labor, audit, etc.), program engineering and business enhancement.

Keen intuitive skills, adept at cultivating high-margin opportunities, streamlining business processes and creating

synergy within multi-faceted, multi-functional organizations. Highly ethical, charismatic, team oriented, and

motivated leader with ability to develop high performing teams. Former president of a $300M-plus business unit and

primary point of contact for a $1B+, 5-year contract with a large government agency.

Currently hold Active U.S. Department of Defense Top Secret Security Clearance

! AREAS OF EXPERTISE

Leadership Strategic Planning Business Performance Improvement Employee Engagement

Operations Management Business Turn-Around Financial Management

Market Intelligence Profit & Loss Budgeting & Forecasting Communications

Talent Management Cultural Sensitivity Team-Building & Motivation

!

PROFESSIONAL EXPERIENCE

! Falls Church, VA, 2001 - 2014

USIS,

Industry leader in personnel background investigation services with over 6,000 employees nationwide.

President and Chief Operating Officer, Investigations Services Division, Falls Church, VA, 2012- 2014

Directed all facets of investigations business with leadership over 3,000 in-house and remote employees

Full charge profit & loss (P&L) management and leadership of numerous federal contracts generating in

excess of $300M in annual revenue

Conducted quarterly all-employee calls including a lively and highly interactive Q&A session

Frequently traveled (75%) to business locations and conducted face-to-face meetings with employees and

customers

Improved cost control measures by driving better SLA's (service level agreements) with vendors and service

providers; reduced telephony and supply costs by 20%

Key Accomplishments:

Led a division that was operating at a $3.3M loss to over $4M in earnings in 2 quarters

Drove earnings to $11.5M in less than 1 year

Handpicked an elite team to transform negative EBITDA (-4.1%) to 14.2% EBITDA

Mentored and developed managers, fostered autonomous decision making driving positive results

! President of Operations, Investigations Services Division, Falls Church, VA, 2011-2012

Vice

Led division operations encompassing training, integrity assurance, process improvement, mobile

applications and productivity, communications, and the quality control for all contracts totaling over $300M

in annual revenue

Key Accomplishment:

Led each unit’s performance and was recognized via promotion as a business turnaround specialist

!

Vice President, Eastern Business Unit, Cherry Hill, NJ, 2007-2011

Directed a business unit encompassing 5 districts in 12 states

Screened, hired, trained, motivated, and evaluated the efforts of a 35-person professional staff and 450

remote employees. Drove $60M in business at 15% EBITDA.

Key Accomplishments:

Handpicked by the corporate executive team as Organizational Readiness Leader, directed an organizational

initiative to embed new business practices throughout the organization which led to improved scalability

Selected by corporate executive team to lead the Growth Team tasked with driving and sustaining business

run rate from $91.2M to $99M in 1 quarter. Delivered results in excess of $100M.

Johnny L. Tharp, Page 2

!

! Manager, St. Louis, MO, 2004-2007

District

Conducted full-charge fiscal management and P&L improvement, budget planning, cost/expense control,

case management, production control, customer relations, and staff retention

Ensured levels of service to key accounts including Army and Air Force customers at Ft. Leonard Wood and

Scott Air Force Base

Established the first USIS district office in St. Louis. Built program to 55 investigators covering four states

(Missouri, Illinois, Arkansas, and Iowa).

Directed the investigations process with all investigators and contractors to include conducting investigations

internally and externally based on integrity concerns or agency inquiries

Key Accomplishments:

Selected as acting Business Unit Director in absence of full-time staff. Led 8 districts in 14 states.

USIS Leadership Award: Number 1 in the nation for district production metrics, revenue, and gross margin

performance

! Manager, Albany NY, 2003-2004

District

Conducted full-charge fiscal management and P&L decisions, budget planning, cost/expense control, case

management, production control, customer relations, and staff retention

Ensured levels of service to key accounts in Vermont, New York, and Pennsylvania

Directed investigations process with all investigators and contractors to include conducting investigations

internally and externally based on integrity concerns or agency inquiries

! Investigator, El Paso, TX, 2001-2003

Special

Field Investigator with excellent results researching backgrounds of individuals seeking to obtain security

clearances or update existing clearances to qualify for access to sensitive government/military positions and

data

Interfaced with a broad spectrum of agencies, personnel, citizens and high-ranking government/military

officials to expedite investigations. Drafted comprehensive reports often detailing highly sensitive

information.

!

! TRANSPORTATION, INC. Miami, FL. 1996-2000

RYDER

Global logistics, supply chain, and transportation management solutions.

Branch Manager, El Paso, TX 1998-2000

Directed full-charge fiscal management, P&L performance, cost/expense control, vehicle leasing, utilization,

logistical planning, customer relations, and staff retention. Ensured levels of service to more than 100 long-term

customers.

Excelled in new customer acquisition, retention, and development

!

EDUCATION

St. Joseph’s University, Philadelphia, PA, Master of Business Administration.

University of Texas at El Paso, El Paso, TX, Bachelor Arts, Criminal Justice.

!

PROFESSIONAL AWARDS

!

USIS Night on the Town Awards (numerous): For exemplary acts of leadership and performance

Ryder System MVP: Commercial Sales Training

Ryder System Sales Award: Exceeding gross sales quota and generating new quarterly business in excess of

$100K per quarter

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