Customer Service Document Control

Mary Rodriguez

San Jose CA C 408-***-**** ****************@*****.***

http://www.linkedin.com/in/mrodriguez8

An adaptable and diligent Document Control Support Professional with over 10 years of

experience in a technical environment. Reputation built on integrity and excellent support and

follow through with attention to detail and commitment.

Accomplishments:

Increased customer satisfaction by reducing the customer specification review cycle-time. This

was accomplished by initiating improvement to the corporate specification review process.

Transitioned the 6 month rolling cycle time for specification review from period to quarterly to

reduce time and increase efficiency.

WORK EXPERIENCE:

Sanmina Corp, San Jose, CA 2/11/13 – Present

Customer Service Support – Order Entry Administrator

Fairchild Semiconductor, San Jose, CA 1997-2012

Document Control Support Corporate Quality Systems

• Supported all Product lines, Product Engineers, Field App Engineers, Sales and

Marketing.

• Reviewed all incoming customer product specifications for the corporation ensuring

compliance, track, summarize results, customer response.

• Maintained metrics for the corporate document review process.

• Updates logs, databases and maintains files of engineering and customer drawings.

• Performed Product Item Maintenance and data entries in PeopleSoft.

• Managed Product Documentation Engineering Change Orders in an Electronic Document

Managing System, ensuring accuracy and integrity of data, route through the factories for

approval, track, and send release notifications.

• Accurately interprets assembly drawings, schematics, datasheets, specification charts,

worksheets, work instructions and procedures.

• Participated inequality internal audits for Commercial and Automotive product specification

review process based on ISO-9000 and TS-16949 standards.

• Maintained control of corporate quality records, processes and procedures. Ensured

accuracy and integrity of data maintained in the document control database.

Additional Work Experience:

Advanced Micro Devices

National Semiconductor

Education & Professional Development:

Diploma Andrew Hill High School, San Jose CA

Introduction to Semiconductor Processing, National Semiconductor, San Jose CA

Built in Quality Training, Fairchild Semiconductor San Jose CA

Computer Skills:

MS Office, Metric Stream, Lotus Notes, Oracle, PeopleSoft, Google Docs, Documentum

(Electronic Document Managing System), IDMS (Integrated Data Management System)

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