Quality Assurance Testing

Lisa Wheeler

** ********** ***, *** 15-816-***-****

Bristol, CT 06010 ****.******@*****.***

SUMMARY Dynamic team player who utilizes communication and organizational skills

to manage the completion of web and media projects. Self-motivated

coordinator of people and resources to achieve a desired objective, with

a focus on quality and ingenuity.

EXPERIENCE BillSoft, Inc., Overland Park, KS

Customer Support and Quality Assurance Analyst (November 2013 – present)

• Assist in the development of quality assurance methodologies and procedures

• Document test plans and test cases for software enhancements and change

requests

• Perform functional testing of new functionality and regression testing of

existing functionality prior to new releases

• Maintain QA testing environments

• Provide first-tier customer support for suite of tax software products

• Investigate defects and requested enhancements and work with development

team to monitor resolution/completion

DEG, Overland Park, KS

Enterprise Collaboration Coordinator (May 2012 – November 2013)

• Communicated with clients and team members to organize production

of SharePoint intranet and extranet portals

• Prioritized tasks to meet deadlines on multiple projects at once

• Managed the support and maintenance process for the web portals of

a national client corporation

• Worked with multiple teams to document project specifications

• Created wireframes to illustrate new features/functionality

• Organized requirements and wireframes/mockups and assigned work

tickets for web developers to build new features/functionality

• Developed testing plans and facilitated discussions regarding risk factors

for new projects

• Wrote detailed test cases for features/functionality based on requirements

and use cases

• Conducted functional testing in multiple development environments

(Develop, Alpha, Beta, Production)

• Reported defects and communicated with developers to manage

resolution

• Conducted regression testing for client sites as new features/

functionalities were developed

• Assigned test cases and served as testing lead during code releases

• Produced user guides and training materials for clients as requested

Lisa Wheeler

59 Burlington Ave, Apt 15-816-***-****

Bristol, CT 06010 ****.******@*****.***

UCM Muleskinner newspaper and DigitalBurg.com news website,

Warrensburg, MO

Managing Editor (August 2010 – May 2012)

• Managed editorial staff and reporters to coordinate content for weekly print

newspaper and daily news website

• Wrote weekly editorials for the op-ed page of the newspaper

• Became proficient in editing, design and pagination, and managing news

media operations

Examiner.com, nationwide

Kansas City Budget Travel blogger (November 2009 – April 2012)

• Wrote Budget Travel blogs for Kansas City’s Examiner.com audience

• http://www.examiner.com/budget-travel-in-kansas-city/lisa-handke

The Concordian newspaper, Concordia, MO

Reporter (February 2010 – August 2010)

• Produced stories and photographs and designed pages for weekly print

newspaper

• Wrote weekly Missouri tourism blogs for Web edition

UCM Muleskinner newspaper and DigitalBurg news website,

Warrensburg, MO

Reporter and Copy Editor (September 2007 – December 2009)

• Produced stories and copy edited for print newspaper and daily news website

• Consistently worked on deadline and became proficient in AP style

UCM Writing Center, Warrensburg, MO

Peer Tutor (January 2008 – December 2009)

• Met with students to revise academic and professional writing

Hermann Hill Vineyard Inn, Riverbluff Cottages & Wedding Chapel,

Hermann, MO

Tourism and Communications Intern (May – August 2009)

• Produced marketing and public relations materials

• Published tourism blogs about Hermann restaurants and attractions

• Maintained Hermann Hill’s commercial website

HONORS & Smarter SharePoint KC Users Group (2012)

AFFILIATIONS Missouri College Media Association, 3rd place in News Writing (2011)

Magna cum Laude, UCM (2009)

National Society of Collegiate Scholars (2007 – 2009)

Lisa Wheeler

59 Burlington Ave, Apt 15-816-***-****

Bristol, CT 06010 ****.******@*****.***

TECHNOLOGICAL Microsoft SharePoint 2010

SKILLS Microsoft Office Applications

Google Analytics

Adobe Suite

Quark Express

Telerik Test Studio

Assembla kanban tool

Balsamiq wireframing/mockup tool

TestLodge test repository tool

Microsoft Visual Studio / Team Foundation Server

EDUCATION University of Central Missouri (UCM), Warrensburg, MO (May 2012)

Master of Arts in Communication

Cumulative GPA: 4.0

University of Central Missouri (UCM), Warrensburg, MO (December 2009)

Bachelor of Science in Journalism

Bachelor of Science in Tourism

Cumulative GPA: 3.79

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