Customer Service Sales

M a rgaret Aksyonova-Beck *** Pavonia Ci rcle,

M a r l ton, N J 08053

M a *******@*****.*** 518-***-****

P rofile

Leader experienced in sales and top customer service. Vast experience marketing in order to grow

business and gain and maintain clientele. Self-motivated and work well independently and in teams.

Possess excellent communication and organizational skills. Competitive, goal-oriented and determined in

sales environment, strive to consistently exceed expectations and goals.

Education

Western New England University

M aster’s in Business Administration g raduation pending

2014

Bachelors of Science in Business Administration M agna Cum Laude

September 2009 - May 2012

Major: Management

*Study Abroad at Richmond American International University in London, UK

Fall 2010

Work Experience

Ente rp rise Rent-A-Car May 2011-Present

Assistant Manager (April 2013-Present)

Manage f leet of a f lagship store with a satelli te branch and total of 250+ cars.

Cold Calling and Networking with Insurance Agents, Body shops, Dealers.

Contributed to of 10% f leet growth and profit growth as high as 18% through marketing

Consistently top 5 in the region for personal sales

Consistently top 5 in region as Branch Corporate Account Manager in marketing and

building relationships with other businesses

Consistently top 5 in region for customer service satisfaction

Maximize margin by upselling customers to higher-priced services and ancillary products

Protect company assets through enforcement of company policies

Uphold company’s standards for f leet quality and helps manage a 250+ car f leet.

Manage 10 employees between two offices

Developed several employees into successful managers

Awards:

Top Branch Corporate Account Manager

Business Sales MVP

Top Additional Revenue Award

Top Customer Service Score Award

M anagement Assistant (December 2012-March 2013)

Assisted Branch Managers business marketing and customers service

Top 10 in personal sales

Trained to grow business by expansion of marketing efforts to referral sources (insurance

agents, body shops, car dealerships, etc.).

Management Trainee (August 2012-December 2012)

Trained to manage a f leet of cars throughout the capital region

Computer Skills

Microsoft Office Suite: Enterprise Resource Planner:

Word Access PowerPoint Excel Outlook SAP (Systems

A pplications Products)

Awards and Recognition

Western New England University

Leadership Grant Award Recipient

“Fresh Voices” Top Freshman Writers Award

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