Customer Service Sales

Robert Workman

** **** **.*, ******, On L*H*B*

Cell: 289-***-**** *************************@*****.***

Skills and Abilities

•3 years of working in a fast-paced environment

•Motivated to maintain customer satisfaction

•Fast learner with a wide range of practical skills

•Knowledge of inventory control

Work History

Telesales Representative August 2011 to Nov 2013

S & P Data - Hamilton, ON

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues..

Identified process controls and metrics for daily personal management .

Quoted prices, credit terms and other qualification specifications.

Outside Sales Respresenatative December 2010 to August 2011

T.P.S.N Enterprises - Hamilton, ON

Negotiated prices, terms of sales and service agreements.

Contacted new and existing customers to discuss how their needs could be met through

specific products and services.

Crew Trainer June 2008 to June 2011

McDonald - Dundas, ON

Developed, implemented and managed business plans to promote profitable food and

beverage sales.

Purchased adequate quantities of necessary restaurant items, including food, beverages,

equipment and supplies.

Referrences upon request

Contact this candidate