Customer Service Representative
Resume:
Veronica Thompson
**** **** ***** ** *** D**, San Antonio, T X 78229
(C) 210-***-**** (E) ***************@*****.***
Summary
C ustomer Service Representative who maintains a high level of
professionalism, patience and efficiency to minimize customer dissatisfaction
a nd increase customer loyalty.Call Center Representative versed in
customer support in high call volume environments. Superior computer skills
and telephone etiquette.
Highlights
High customer service Strong organizational skills
s tandards Active listening skills
Service solutions expert Courteous demeanor
Troubleshooting skills Energetic work attitude
Strong problem solving ability Customer service expert
Conflict resolution proficiency Adaptive team player
Dedicated to process
improvement
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently
completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss
of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit
t ransactions.
Assisted customers over the phone regarding store operations,
product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize
customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited
and modified members' information.
Experience
Captain Benny's Seafood - Houston, TX
0 2/2013 - 1 1/2013
Server
A ccepted payment from customers and made change as necessary.
Apportioned and served food to facility residents, employees, or
patrons.
A ssisted co -workers.
Assisted diners with seating as needed
Checked patrons' identification to ensure that they met minimum age
r equirements for consumption of alcoholic beverages
Cheddars Casual Café - San Antonio, TX
10/2010 - 0 1/2011
Server
A ccepted payment from customers and made change as necessary.
Assisted co -workers.
Assisted diners with seating as needed
Attempted to limit problems and liability related to customers'
excessive drinking
Checked patrons' identification to ensure that they met minimum age
r equirements for consumption of alcoholic beverages
INFONXX - San Antonio, TX
01/2005 - 1 1/2006
CSR
C ollected customer feedback and made process changes to exceed
c ustomer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual
c ustomer requests.
Provided accurate and appropriate information in response to
customer inquiries.
Demonstrated mastery of customer service call script within specified
t ime frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments
through clear communication.
Ltd Financial SVCS - San Antonio, TX
07/2004 - 0 3/2006
Collector/CSR
M ade reasonable procedure exceptions to accommodate unusual
c ustomer requests.
Provided accurate and appropriate information in response to
customer inquiries.
Demonstrated mastery of customer service call script within specified
t ime frames.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments
through clear communication.
Built customer loyalty by placing follow-up calls for customers who
reported product issues.
Education
Remington College - Houston, TX, USA
S elect One : C osmetology
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