Customer Service Data Entry

Zelda Stephens

**** ***** ******, ************, ** 19136 267-***-****

***************@*****.***

OBJECTIVE

To obtain a position where my ability to work well with people, customer service and retention experience can be utilized to improve customer satisfaction and grow subscriber base.

SUMMARY OF QUALIFICATIONS

Over 10 years of excellence in all aspects of customer service and support. I have a solid commitment to customer service, with an ability to build productive relationships, resolve complex issues and win loyalty.

Strategic-relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground to achieve a win-win outcomes.

PROFESSIONAL EXPERIENCE

Allied Barton Security Services, Comcast Center Philadelphia, PA 08’ – Present

Customer Service: Security professional

• Providing superior customer service with all customer interactions

• Handling visitors/customers complaints and general inquiries

• Identifying and locating resources for problem resolution

• Interfacing daily with internal and external business partners including senior leadership

• Resolving an average of 500 inquiries in any given week

• One of the company’s primary mentors/trainers of both new and established employees

• Other duties and responsibilities as assigned

Allied Barton Security Services, Two Liberty Place Philadelphia, PA 04’ – 08

Site Supervisor: Security Professional

• Provided a highly visible security presence to help deter criminal activity

• Responsible for overseeing and enforcing the building policies and procedures/protocol

• Trained in dispensary actions, building policies and safety procedures

• Responded to emergencies: medical and bomb threats; alarms: fire and intrusion

• Responded to, investigated, and written reports on all incidents and accidents

• Developed biweekly employee schedules

• Mitigated found hazards

• Other duties and responsibilities as assigned

Com Service Philadelphia, PA 03’ – 04’

Mail Clerk

• Date/time stamped incoming mail and deliver mail within large office buildings

• Sorted, opened, extracted, batched, and counted various types of incoming mail

• Preparing and metering sorted outgoing mail according to Postal requirements

• Facilitates delivery of outgoing mail, ensuring that the mail is sent the most cost effective way

• Overseeing delivery of unidentified mail

• Answered phone calls: multiline phone system

• Other duties and responsibilities as assigned

Independence Blue Cross & Blue Shield Philadelphia, PA 02’- 03’

Clerk Typist

• Processed health plan applications – 250 applications/day

• Applications entered into health plan repository

• One to one customer interaction

• Customized 65 and older health plans via incoming customer care call center

• Maintained and updated health plan repository - customer information

• Preformed customer notifications – i.e. courtesy call for changes in coverage, features

• Reconciled account changes daily

• Other duties and responsibilities as assigned

Assessment Systems, Inc Bala Cynwyd, PA 98’ – 02

Associate/Data Entry

• Responsible for entering invoices into company database systems

• Accurately inputting various data into multiple software systems

• Answered phones for customer service

• Worked in open/group-based atmosphere

• Sorted, classified, and distributed incoming, and outgoing mail

• Responded to customer inquiries

• Other duties and responsibilities as assigned

EDUCATION

Allied Barton’s Security Officer Basic Course Philadelphia, PA

Allied Barton’s Master Security Officer Level 4 (MSO) Philadelphia, PA

Allied Barton’s Safety Officer Specialist (SOS) Philadelphia, PA

Campus Boulevard Corporation Philadelphia, PA

• Microsoft Training

Community College Philadelphia (anticipating graduation) Philadelphia, PA

• Associates in Computer Programming

SOFT ¬SKILLS

• Administrative Skills: phone systems, typing, filing, spreadsheets, and word processing

• Enthusiastic and proactive about additional training

• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities

Skill Level Experience

Customer Service Expert 10 years

Complaint Handling/Dispute Resolution Expert 10 years

Data Entry/Records Management Expert 10 years

Multiline Phone Use Intermediate 5 years

MS Word & Excel Beginner 2 years

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