Project Customer Service
Resume:
Kelly Eriks
*****.*****@*****.***
Summary:
Experienced Project Coordinator looking for an exciting and rewarding opportunity in a challenging
environment. Ability to learn new material at a rapid pace, organized, dedicated, with excellent
analytical, verbal, and written communication skills. Thirst for knowledge, always looking to learn
and excel.
PROFESSIONAL SKILLS AND TRAINING:
Microsoft Office Field Technician Coordination
• •
Microsoft Project Leadership Skills
• •
Microsoft Outlook Project Management
• •
Quickbooks Pro Office Management
• •
AS400
•
Visio
•
PROFESSIONAL EXPERIENCE:
Trinity Xpress, Inc., Itasca, IL 10/2007-12/2013
Project & Operations Manager
• Developed and maintained strong relationships with customers and freight carriers
• Prepared financial statements
• Reconciled monthly invoices and expenses reports
• Responsible for qualifying freight carriers and increasing revenue
• Solicited freight and load tracking of shipments
• Resolved discrepancies to client satisfaction
• Developed successful pricing strategies to attract and retain freight customers
• Maintained financial accounting and ran day to day operations
• Possessed ability to multi-task in a fast paced environment
• Coordinated over 25 carriers, kept projects on time and within budget
A2Z Trucking (formerly SPS Trucking, Inc.), Melrose Park, IL 2/2003 - 5/2007
Operations Coordinator and Office Manager
• Provided human resources support (screened candidates, processed paperwork, new hire
setup and training)
• Supervised administrative support staff
• Coordinated and traced shipments on a daily basis
• Efficiency planning of all shipments to comply with budgeting constraints
• Managed and motivated staff to maintain morale and efficiency
• Integrated accounting facets and conducted routine applications
• Categorized travel expenses for simple analysis and reporting of expenditures
• Configured and maintained Quickbooks Pro
• Established and maintained a peer to peer network
ARC (Alternative Resources Corporation), Barrington, IL 9/2001 to 1/2003
Project Coordinator
•Managed field technician activities
•Coordinated multiple projects and programs, analyzed and provided data
•Communicated daily status reports to key project stakeholders
•Developed and maintained ongoing relationships with key project stakeholders
•Performed project analysis work
•Prepared, tracked and reported contractor accruals, tracked and monitored acquisitions
•Executed agreed upon project deliverables on time and within budget
AIT Worldwide Logistics, Itasca, IL 1/2000 - 8/2001
Pre-Audit Project Coordinator
• Developed relationships with carriers
• Applied knowledge of tariffs and other miscellaneous charges
• Applied skills learned from customer service to project management
• Inspected customer shipments to ensure appropriate freight charges were applied to
customer shipments
EDUCATION:
Conant High School, Hoffman Estates, IL - Graduated 1996
William Rainey Harper College, Palatine, IL
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