Customer Service Sales

Location:

Posted:

April 10, 2014

Home: 702-***-**** Cell: 702-***-**** ************@*****.***

LEMARIO D. ALLEN

OBJECTIVE:

My objectives are to graduate from college with an emphasis on English, as well as the fine arts. I am

also working on my second short story novel.

FUNCTIONAL SUMMARY:

To display my customer service; data entry skills, as well as my ability to work in a fast paced

environment.

EMPLOYMENT:

May 2013-present Sitel Inc. Las Vegas, NV

MSR Billing Agent (Supervisory Coach)

• Answering inbound billing calls (English/Spanish)

• Lead a team of agents on the call floor

• Accepting supervisor requested calls; daily data entry

November 2011-May 2013 True Religion Brand Jeans Las Vegas, NV

Lead Sales Associate; stock

• Assisting multiple customers at once

• Meet or exceed all sales goal requirements

• Maintain cleanliness of sales floor; stock room assistance.

December 2009-November 2011 H&R Block (TAC Worldwide Services) Kansas City, MO

S.M.E (Service Manager Expert)

• Answer inbound calls (English /Spanish).

• Assisting clients with tax account questions and IRS concerns.

• Accepting supervisor requested calls.

EDUCATION:

January 2012-present College of Southern Nevada

North Las Vegas, NV

English Major; with emphasis on journalism

Fine Arts; Dance minor

August 2004-June 2008

Canyon Springs H.S. & the Leadership and Law Preparatory Academy

North Las Vegas, NV

Diploma- College Preparatory

LANGUAGES:

Demonstrates fluency in reading, speaking, and writing in Spanish.

Also fluent in ASL (American Sign Language)

REFERENCES: Are available upon request