Customer Service Manager

AK

Andrew Kim

** ******** ** ********, ** N*J *T5

Phone: 519-***-**** E-Mail: ********@*****.***

Twitter @AndrewKim47

Skills

- 15+ years experience in sales, and customer service, 7+ years experience in marketing (event

production, social media, and promotions)

- Able to handle multiple tasks effectively, strengths in organizational and time management

- Highly effective communication and excellent attention for detail

- Can work independently and in a team environment with exceptional leadership qualities

- Can effectively use Microsoft Office, Adobe Photoshop, Facebook, Twitter, and Instagram

Experience

Envy Productions

Vice President of Marketing May 2012 – Present

- Managed a promotions team of over 70 individuals per year.

- Worked with various groups of people ranging from owners, security, bartenders, representatives, and

promoters across various cities (Kitchener, Waterloo, Cambridge, Guelph, Niagara Region, London, and

Toronto).

- Built and maintained all social media platforms (Facebook 4,100 likes, Twitter 700 followers).

Pearl Nightclub/Flying Dog Restaurant

Marketing Manager May 2013 – March 2014

- Managed a sales and promotions team of twenty individuals.

- Hosted over 150+ events bringing in World-class DJs and ran weekly events with local talent.

- Responsible in hosting all of the patrons at Pearl (including International DJs), handling requests, complaints,

and general inquiries.

- Effectively use all social media platforms to market events (Facebook over 12,000 likes, Twitter 1,200 followers,

and Instagram 1,800 followers).

- Social media manager for the Flying Dog Restaurant. (Facebook 2000 likes, and Twitter/Instagram 100

followers)

XL Lifestyle

Director of Operations January 2011 – April 2013

- Managed a sales and promotions team of twenty individuals.

- Hosted over 15 events including the 12 Barz of Christmas, and The Bunny Hop across Southern Ontario.

- Aid and execute plans of action with the partners to ensure all events ran smoothly.

- Effectively use all social media platforms to market the pub-crawl events [12 Barz of Christmas, and The Bunny

Hop] (Facebook over 20,000 likes, Twitter 1,000 followers).

Beta Nightclub

Marketing Manager and VIP Host/Promotions October 2010 – April 2013

- Hosted over 500+ events bringing in World-class DJs to the region.

- Responsible in hosting all of the patrons at Beta (including International DJs), handling requests, complaints,

and general inquiries.

- Effectively use all social media platforms to market events (Facebook over 20,000 likes, Twitter 4,000 followers).

- Created and executed a campaign to land on the DJ Mag Top 100 Nightclubs list. In 2011, Beta ranked 24th,

the following year we ranked 40th and last year 62nd.

Touch Entertainment

Director of Promotions/Marketing October 2007 – April 2012

- Directed and executed over 500+ events that have generated over $400,000 in gross revenue.

- Built and maintained all social media platforms (Facebook 1,700 likes, Twitter 1500 followers).

- Maintained and handled hundreds of event pages some with thousands of confirmed attendees.

Education

Completed: Conestoga College – Diploma of Business, Marketing (2013)

Completed: University of Waterloo – Bachelor of Science, General Science (2012)

Completed: Lakeshore Catholic High School – Ontario Secondary School Diploma (2006)

References Available Upon Request

2

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