Customer Service Representative
Resume:
Viviana G. Gonzalez
San Antonio, TX 78237
*********@*****.***
Objective:
I am friendly, loyal and clearly dedicated individual who wants to obtain a position as a team-player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.
Career Overview:
Customer Service Representative - Client Relations - Motivated customer service representative with over 5+ year’s retail experience working in fast -paced environments.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5+ years of experience. Friendly Sales Associate with over 5+ experience working in diverse retail and customer service environments. Dedicated as a Customer Service Mgr responsible for 2+ years for other cashiers and their job duties.
Core Strengths:
•Large cash/check deposits
•Training development
•Markdown/promotional procedures
•Cash management
•Cash flow management
•Customer service
•Credit card processing
•Adaptability
•Conflict resolution
•Listening skills
•Excellent communication skills
•Fast learner
•Strong client relations
•Energetic work attitude
Skills:
Customer Relations
Earned marks for customer satisfaction
Customer Assistance: Worked with company systems such as Live Support and diligently completed all assigned tasks
Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service: Researched, calmed and rapidly resolved client conflicts.
Sales. Consistently generated additional revenue through skilled sales techniques.
Cashier: Achieved highest number of new credit accounts opened within one-month period.
Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Able to perform 10 key transactions in a quick and timely manner.
Language:
English & Spanish speak, read, and write
Company:
Wal-Mart Super Center
1200 S.E Military Dr.
San Antonio, TX 78214
Work Experience:
Position: Customer Service Manager
Date From Date To
Nov- 2002 Jun- 2012
Greeted customers entering the store to ascertain what each customer wanted or needed. Answered questions regarding store and products. Maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service. Administrative tasks to resolve customer issues quickly and efficiently. Provided daily support as the company's bilingual Spanish/English customer service representative.
Resolved product/policy issues. Assisted customers with store and product complaints.
Company:
Timewise
13437 S.I35
Von Ormy, Tx 78073
Work Experience:
Position: Cashier
Date From Date To
Nov-2012 May-2013
Greeting Customers as they enter the store. Have to ring up purchases or answer any questions customers may have. Perform general cleaning duties around the store or refill food and drink appliances such as coffeemakers. Stocking and merchandising duties such as filling shelves, building displays or putting up signs. Performing security functions such as watching for possible shoplifting.
Educational Background:
McCollum High School
500 West Formosa Boulevard
San Antonio, TX 78221
•High School Diploma
Graduation Year: 2005
Reference:
Eda Votion
ZMS /Walmart
Vanessa Del Toro
MA/ Clinic Office
Jessica Del la Rosa
Retail (Dots)
Amelia Parga
CSR/AT&T
Contact this candidate