Customer Service Assistant

Abby L. McLeod

***** ********* ***** #*** 216-***-****

Lakewood Ohio 44107 **********@*****.***

Career Summary

Legal Assistant-Creditors Rights. Outstanding achievements in problem resolution and accounting.

Ability to meet all deadlines. Skilled in debt collection and private investigations. Outstanding estate

claim resolution with a keen ability to use all means to locate lost debtors.

Skills and Qualifications

• TRW Telephone Techniques • TRW Customer Service Techniques

• Successful Judgment Collections in Ohio

Dun and Bradstreet Credit Analysis

• PowerPoint

Time Management

• •

Handling difficult situations in the Excel

workplace

Work History

Fleet Response 2012-

Outside Agency Liaison

• Monitor and supervise all outside collection agency activities

• Authorize litigation

• Sign and notarize all legal forms.

Novis Credit Solutions 2010-2011

Legal Collector

• Performed accounts receivable for Attorney billing.

Weltman, Weinberg and Reis, Cleveland Ohio 2006-2009

Legal Assistant

• Performed accounts receivable activities

• Made decisions on consumer files for clients such as, National City Bank, Amtrust Bank and Key

bank for legal executions. This included wage garnishments, bank attachments and property

liens.

• Made decisions on corporate files for clients such as, First Energy, Enterprise Rent a Car and

National City Bank for legal executions such as levies and bank attachments.

• Used various investigative techniques to find statutory agents for corporate entities resulting in a

one hundred percent recovery rate.

JPMorgan Chase, Cleveland Ohio 2001-2006

Litigation Coordinator

Estate Claim Coordinator

• Prepared Manufacture Housing accounts for suit and repossession.

• Solved estate claim cases in excess of 1.5 Million dollars resulting in a 75% recovery rate.

• In compliance with state regulated laws, followed up with attorneys countrywide on

manufactured homes that were sent for legal action.

Weltman, Weinberg and Reis, Cleveland Ohio 1997-2001

Legal Assistant (Promise to Pay Collector)

• Made decisions on consumer files for clients such as Keybank, First Merit and National City

Bank for legal executions.

• Made decisions on corporate files for clients such as Serv a Rack, First Energy and Cleveland

Electric Illuminating Company for legal executions.

• Collected over $250,000.00 gross dollars on the promised to pay desk resulting in a 50% recovery

rate.

Education

Jane Addams Vocational High School, Cleveland Ohio

Miami Jacobs Career College

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