Customer Service Management

BUSTO, MARY ROSE N.

Address: G.M Tolentino St. Sampaloc,Manila City

Contact No.: (63-929******* / 090********

E-add: **************@*****.***

OBJECTIVES

To be a professional and to utilize my skill and knowledge to full

fill the requirement of the organization in customer service.

To excel in my field through hard work, research, skills and

perseverance. To serve my parents, and my country with the best of my

abilities.

To enhance my working capacities, professional skills, business

Efficiencies and to serve my organization in best possible way with

sheer determination and commitment

HIGHEST EDUCATIONAL ATTAINMENT

Tertiary Education: Far Eastern University

Nicanor Reyes

St. Sampaloc, Manila City

2010-2014

Course: Bachelor of Science in Tourism & Hospitality

Major in Tourism Management

WORK EXPERIENCE

"0n the Job Training"

Rawi-Warin Resort & Spa

Food and Beverage Department

Koh Lanta Krabi, Thailand

November 5, 2013 - February 1, 2014

Job Description:

. Prepares weekly and semi monthly payroll of all employees.

. Accommodating the guest.

. Prepares an itinerary tours.

. Booking of a hotel accommodation and flights.

. Ushering the guest going their accommodation.

. Event organizer on a Rawi-Warin Resort and Spa.

Lufthansa Technik Philippines

Finance Department (under payroll and travel agency)

MacroAsia Special Economic Zone Villamor Air Base, Pasay City 1309.

Philippines

April-May 2013

SEMINARS ATTENDED

. Participant in Ecotourism Seminar 2013

. Participant in Travel Expo Tour 2012-2011

. Participant in Options 2013 in Annual Job Fair February 13, 2013

. Participant,19th Travel Tour Expo -SMX Convention Center

. Participant,18thPTAA Travel Tour Expo-Pasay-September,2011

. Participant,10th Tomsoc General Assembly-FEU Auditorium-August 19,2011

. Participant,16.5 Junior Marketing Summit-FEU Auditorium-February,2011

. Participant, Apex Job Fair - FEU- February,2014

SKILLS AND QUALIFICATIONS

Effective communication, Planning and Organizing, Positive attitude

and energy, Professionalism, adaptability and flexibility, and

Interpersonal abilities.

PERSONAL DATA:

Birth Date: May 20, 1993

Age: 20 years old

Religion: Roman Catholic

Civil Status: Single

Weight: 49 kg.

Height: 5'3''

Language: Filipino and English

CHARACTER REFERENCES

Mr. Martin Bower

Executive Chef of Rawi-Warin Resort & Spa

Koh Lanta, Krabi Thailand

************@*****.*** / +669********

Ms. Lynn Donesa

Program Head Coordinator

Far Eastern University / +63-917-***-****

I hereby certify that the above information is true and correct

as to my knowledge and belief.

BUSTO, MARY ROSE N.

APPLICANT

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