Customer Service Office
Resume:
Tracy C. Copeland
***** ******* ********* ******** **, 92592
***********@**.***
Driver / Warehouse/Office Supplies/Receiving Clerk
• Twenty (20) years’ experience as office supply driver with recognized strength in
Profile
customer services, problem-solving and trouble-shooting.
• Skilled in operating 14 to 24 foot trucks, loading, unloading, stocking,
packing orders for deliver, receiving and shipping FedEx & UPS.
• Routing for delivery and utilizing Hand Held Scanners and V Track.
• Operate folk lift
• A team player, acknowledged as “Total Customer Service Professional.”
•
Achievements Thirty-five (35) to Sixty-five (65) deliveries daily.
• Hold the record at Staples for most delivers in one day eighty-six (86) out of eighty-
nine (89).
• Driver Lead and numbers letters for excellent customer services from customers.
Employments
Elite Bolts 01/14-current
• Pick up parts from Vendors
• Verify product and quantity
• Sort, Count and Box all orders, labels all boxes for shipment
• Delivers to clients, UPS, Federal Express
• Keeping product inventory
Best Buy ( Temps) 09/13-01/14
• Warehouse stocker
• Unload trucks and pallets
• verify products and quantity
• Stack Product and arrange merchandise floor displays
• Stock shelves, racks, cases, bins, and tables with merchandise
• Prepared online orders/purchase to be picked up
• Helped customers to carry out products to their vehicles
My Office Products 12/2010-07/13
• Deliver within a specified timeframe; loading/unloading office
supplies/furniture and promote customer loyalty.
• Maintained consistent on-time delivery
• Extend self to honor special request of the customers as needed.
• Performed duties as required according to the policies and
procedures of the company
Staples Office Supply 10/ 1993-12/10
• Deliver within a specified timeframe; loading/unloading office
supplies/furniture and promote customer loyalty.
• Maintained consistent on-time delivery with a 98% successful
delivery record.
• Extend self to honor special request of the customers as needed.
• Performed duties as required according to the policies and
procedures of the company
Education
Maryland Drafting Institute, Silver Spring MD
Drafting Certificate 1986
School Without Walls, Washington, DC
High School Diploma 1985
Skills
• Excellent customer service
• Outstanding interpersonal skills
• Multitasking skills
• Strong organizational skills
Strengths
• Self Starter and self motivated
• Quick and eager to learn new concepts
• Ability to work under pressure and to meet deadlines, able to
handle difficult customers/complaints while maintaining
professional demeanor
• Work well with diverse cultures
Contact this candidate