Customer Service Supervisor

Telecommunications Supervisor/Operator

Medwest Haywood

-

Clyde, NC

-

October 2003 to November 2012

Supervised 6 Telecommunication Operators.

Coordinate and directs work assignments; ensures staff are appropriately

utilized/trained.

Schedule switchoard operators to provided adequate switchboard coverage.

Trained entry-level operators through on the job instruction.

Operated communication systems in receiving and directing telephone calls.

Perform clerical tasks related to managing switchboard unit and mailroom

upkeep.

File, type, enter data, maintain records, and use/complete forms.

Work with customers to assess needs, provided information and assistance,

resolve problems, and/or satisfy expectations.

Greeted office visitors and determines nature of business through verbal

inquiry. Directed visitors to appropriate destination. Provide information

in response to specific inquires concerning agency operations.

Monitor security cameras and all alarm systems throughout agency.

Education

Associate in Business Administration

Haywood Community College -

Clyde, NC

1995

Skills

Capacity to multi-task: manage priorities with ease while delivering

superior customer service.

Additional Information

Dedicated professional with proven ability to work in fast-paced medical

environments.

Exercises good judgment; makes sound, well-informed decisions.

? Capacity to multi-task: manage priorities with ease while delivering

superior customer service.

? Experience in admissions, assessment, and problem solving.

? Outstanding interpersonal and communication skills; computerized

charting, and other documentation.

? Supports, motivates, and is an advocate for staff.

? Reinforces and rewards team efforts and positive behaviors. Is fair, yet

firm with others.

? Monitors workloads and provides feedback.

? Computer technology skills include: Microsoft Word / Excel, Publisher,

PowerPoint.

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