Customer Service Data Entry

MARRIETTE A. COSBY

***** ***** *** – San Leandro, CA 94578

510-***-**** – **************@*****.***

Professional Summary:

Progressive, results-oriented management experience in:

* ***** ********ial and commercial property leasing, Tenant/Landlord lease and rental agreement

3 years Managing and coordinating all claims activities ; and claims and complaint processing

7 years plus customer service and manhandling ; Maintaining quality standards for various properties

Intermediate Level Profanely in Microsoft Office Suite: (Word, Excel, Access, Outlook).

Professional Skills and Qualifications:

Excellent customer service, cash handling and communication skills

Able to coordinate, prioritize, and synchronize multiple projects

Account Activation, Market Research, Data Entry

Resourceful, very organized, quick learner and a self-starter

Ability to maintain accuracy, consistency, and quality in a fast-paced environment

Dedicated to professionalism; team player, reliable; motivated

Able to multi-task; hardworking; efficient

Professional Experience:

Maintained and filed records in terminal digit order

Removed out dated materials in accordance with file maintenance schedules

Located and retrieved files upon request from authorized users

Operated office machines, such as photocopiers, scanners and fax machines

Relevant Experience:

Leasing Agent/Assistant Manager Felon Properties – Hayward, CA June 2005 – Jan. 2008

Office administration duties: Rental applications, bank reconciliations, collections and/or key disbursement, responsible for collaborating with vendors/contractors and processing service detailed requests.

Clerk Intermittent 1

General administration duties: Illustrated and helped voters to properly use touch screen computers to cast their vote; data entry, bar coded ballots; answer multiline phones and directed calls.

Community Living Assistant-(EBI) East Bay Innovations San Leandro, CA September 2002 – May 2004

Assisted mentally challenged adults with everyday living, such as: Bill payments, medical appointments and legal matters, transporting clients to meetings, community program services, and meal preparation.

Client record keeping.

Education:

Eastmont Technology Center – Access to Careers Computer Program - Oakland, CA

City of Alameda - Alameda, CA (Course of study - Business Administration)

Bay Cities Medical, Oakland, CA (Course of study - Physical Therapy Aide)

Hayward Adult Day School – Hayward, CA (Course of study - Medical Terminology)

Community Involvement:

Alameda County Food bank

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