Barista, Waiter, Customer Service Rep
Resume:
R OLANDO T. DE LATOR I I I
Home Address: #** *. **** **., ****** Fil ters, Quezon City 1108
Email Address: *********@*****.***
Contact Numbers: +639*********
Skills and Abilities
• Outgoing and professional Espresso Barista and coffee shop counter person skilled
a t making wide variety of brewed coffee, gourmet espresso and espresso coffee
d rinks i ncluding C appuccinos and Lattes.
• Skilled at creating positive customer experience with friendly and efficient service,
creating relationships with customers, greeting them by name and developing a
consistent clientele.
• Sanitized equipment including steaming and brewing equipment, counters, glasses
and dishes, and all fountain equipment.
• Enhanced customer experience with friendly service, professional Barista knowledge
and outgoing demeanor. Excellent at remembering names and greeting customers
w ith a smile.
• Took customer orders, maintained cash drawer, prepared sandwiches, desserts and
other food i tems, stocked kitchen and store shelves. Tasked with overseeing food
quality and t raining new employees, ensuring employees adhere to proper espresso
b rewing techniques.
• Prepares bills for orders, managed cash register, helped with accounting using
adding machine, inventory software, and programs to balance the receipts and the
cash register payments. Ordered supplies and kept t rack of inventory.
T RA I N I NGS AND CO MPET I T IO NS ATTEN DE D
Barista Training 2013
Costa Coffee- Oman
Customer Care and Communication Skills Training 2013
Costa Coffee – Oman
Barista Maestro Training 2013
Costa Coffee – Oman
Costa Coffee Latte Art Competition 2014
1st p lace
Costa Coffee - Oman
E DUCAT IO NAL BACKGROUN D
V isayan Marit ime Academy 2001 to 2005
Bacolod City, Negros Occidental
Bachelor of Science in Marine Transportation
P ERSONAL I N FOR MAT ION
Age : T wenty-nine (29) years old
Date of Bir th : J une 15, 1984
Place of Bi r th : Cadiz City
Civil Status : S ingle
Nationality : F ilipino
Religion : Roman Catholic
Languages spoken : E nglish and Tagalog
Height : 5'10"
Weight : 157 lbs.
WORK EXPER I E NCE
Costa Coffee Oman
January 2013- March 2014
Barista Maestro
Sha Ergi Koren Restaurant
13th L acson Street, Mayfair Plaza, 2nd f loor, Bacolod City
October 2010-June 2011
Barman/Waiter
I n ternational Technology Management
Sagay City
October 2009
Field researcher
Population Census 2007
Cadiz City
July8-August 2008
Enumerator
Chowking SM City Bacolod
February,2008- July, 2008
Ki tchen Staff
Jollibee-Gatuslao
April 2007- September 2007
Service crew/stockman
CHARACTER RE FERENCES
Mr. Deepal Deseram
Costa Coffee Oman - Multistore Manager
Mr. Danilo Endiape
Costa Coffee Oman - Store-in-charge
M r. Won Jong Kim
Sha-Ergi Korean Restaurant -Owner/ Manager
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