Customer Service Manager

MOHSEN ELBADRY

Address • San Diego, California • Mobile: 619-***-**** • Email: *********@*****.***

OVERVIEW

As a result driven professional, my primary goal is to meet the needs of an organization that seek an employee with my

skills and experience. My education and internships have afforded me the opportunity to interact with all levels of

management, assist companies in tackling difficult projects, and creating innovative solutions to foreseeable problems;

while operating with a team player spirit. I carry out responsibilities including, but are not limited to the following:

• Reported to the marketing manager and provided marketing and general office support.

• Assisted the marketing team with mass membership mailings and was accountable for in-coming mail, registering

new members and providing customer service to existing members.

• Filed clients international trade information.

• Provided general office support.

• Provided staff support to the World Trade Center Saint Petersburg Club.

• Communicated with future members and clients about the WTCSP club (society) and trade events.

• Worked on solving some WTCSP international business problems.

• Published a “Country Brief” outlining trade and cultural information on Spain for the WTC San Diego office

• Developed and provided country specific information to members.

• Researched, identified and implemented existing trade models for identifying prospective export markets.

• Analyzed U.S. and foreign channels of distribution for multiple products.

• Determined U.S. and foreign manufacturers of water products in North Africa and the Middle East.

• Identified foreign tariff and non-tariff barriers to exporting U.S. products.

• Contacted members and clients about relevant trade events pertinent to them.

• Identified international trade leads for distribution to members and clients.

• Helped the Vice President of Trade Services with mailings, filing clients and trade information.

PROFESSIONAL BACKGROUND

World Trade Center – Summer – 2013 World Trade Center – January 2013 – May 2013

Marketing Intern – Saint Petersburg, Russia Trade Services Intern – San Diego, CA

EDUCATIONAL ACHIEVEMENT

San Diego State University – Bachelor in Arts, Intl. Business – San Diego, California- 2013

Orange Coast Community College – Associate in Arts, Business Administration – Costa Mesa, California- 2011

! Founded the Business Honor Society and served as its President for one year. Recruited 15 student

members.

! Participated on Student Government as a member of the Fiscal Affair Council

! Selected to attend and present at the Honor Transfer Council of California Student Research Conference,

and the Western Regional Honors Council Conference.

TRAINING & OTHER SKILLS

Languages: Russian, Arabic, French, Spanish

Computer Skills: Microsoft Office: Word, Excel, Access

Mac computer

E-commerce: Creation, Development and E-Marketing

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