Customer Service Human Resource

*** ***** **. ***. *, Orlando, FL. ***** 773-***-**** ***************@*****.***

Melinda Rivera

O bjective

To work in a team based environment that will allow me to utilize my ability to relate to people, and

that will allow me to develop and mature within a company.

E xperience

12/2012- Present Freedman Seating Company Chicago, IL.

O ffice Manager/Human Resource

I am the face of FSC, which employs over 500 people and is one of the nation's largest

specialty seating manufacturers. I am the first person clients and employees see when they

come into the office. Being energetic and greeting everyone with a smile is the priority here,

along with providing quality customer service to anyone who walks in. I multitask with

switchboard, watching security cameras, sorting mail, processing applications & resumes,

and also coordinating our company trade shows. I assist Human Resource with paper work,

data entry, hiring process and our department portion on our website. I take care of sample

requests and interact with vendors and clients to make sure they continue to have the service

they deserve.

03/2012 – 01/2013 Drake Hotel Chicago, IL.

G uest Service Agent

Providing high quality customer service while checking in and out of a 500 + room Classic

property. I handled telephone request, selling and upgrading rooms to guest, and providing

concierge assistance. I completed administrative work such as, filing, computer programs

including Microsoft Word, Office Excel, Adobe, etc., and paper work for an airline crew

who contracted with us. I made sure the moment our guest arrive at our hotel to the moment

they depart that their stay was nothing but outstanding.

10/2009 – 06/2012 Walgreens Chicago, IL.

S enior Beauty Advisor

I managed the cosmetic department which required me to promote and sell all beauty

products as well as accessories. I also served as a stockroom attendant unpacking and

storing all products, picking up orders and performing different labors in all departments. I

was also a lead cashier assisting customers at the counter, filling out requests of special

items, using catalogs, keeping records, making out sales slips, filing, telephone orders, and

doing other miscellaneous tasks for the employer. I assisted in cash drops and money counts

and counted every drawer at the end of the shift.

R ef erences

References are available on request.

Contact this candidate