Administrative Assistant Customer Service

ANA GALVAN

Oak Ridge, New Jersey *****

862-***-****-Cellphone ***.********@*****.***

OBJECTIVE

Self directed, resourceful and passionate administrative professional seeking a position as an Administrative

Assistant. Offering exceptional communication, organizational, and problem solving skills to bring a

remarkable change in the overall efficiency of the office.

HIGHLIGHTS OF QUALIFICATIONS

Expert knowledge and abilities in written communication.

Organized and detail-oriented; specialized in understanding procedures and logistics.

Strong skills in time management, prioritizing tasks, and meeting deadlines.

RELEVANT EXPERIENCE

Communication Skills:

Articulate and effective in working with individuals of different backgrounds and temperaments.

Accurately record, remember, and verbally communicate detailed information.

Exceptional command of the English and Spanish languages with strong written and transcription

skills.

Organization and Time Management:

Problem solver who quickly grasps complex situations and turns them into manageable tasks.

Produce quality work under extreme time pressure and deadlines.

Proven ability to understand and follow complex instructions to successful conclusions.

20 years of experience successfully managing and organizing personnel time and workload.

Collaborate in teams of up to 20 staff to produce quality reports.

Technical Skills:

Microsoft Office experienced: Word, Excel, Outlook and PowerPoint

Knowledge of Quick-books

Extremely accurate and rapid keyboarder, 60 WPM

Experienced in editing and proofreading lengthy documents with focus on work definitions, spelling,

sentence structure, and grammar.

Office Equipment: Fax machines, photocopiers and general office equipment.

Special Skills:

Bookkeeping Record maintenance Customer service

Letter drafting Event coordination Staff training

Mail handling Travel logistics Confidentiality

Multicultural interaction Office procedures Supplies management

Ana Galvan

Page 2

WORK HISTORY

Romulo Yanes Photography Inc., Administrative Assistant, Bookkeeper, 2011-2013, 2014 Per Diem

• Prepare invoices, reports, memos, letters, financial statements and other documents, Microsoft, Word,

Excel, Power Point and Outlook.

• Prepare bank deposits, record payments made by checks, cash, or credit card, using Quick-books.

• reconciling bank statements, reporting discrepancies.

• Read and analyze incoming memos, submissions, and reports to determine there

significance and plan their distribution.

• Perform clerical office duties, such as ordering supplies, maintaining supply inventory, filing and

retrieving documents, records, and reports.

• Answer phone calls and direct calls to appropriate parties or take messages.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Arranged travel for executives.

Web Credit Advisors, Executive Administrative Assistant/Lite Bookkeeper, 2009 – 2011

• Prepared client invoices, balance due, memos, letters, presentations, maintained the company calendar,

posting meetings, travel, vacations, and sick days through use of Microsoft, Word, Excel, Power Point

and Outlook.

• Prepare bank deposits, record payments made by checks, cash, or credit card, using Quick-books.

• Reconciling bank statements, reporting discrepancies.

• Arranged travel for executives.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Performing office duties such as filing, answering telephones, and handling routine

correspondence.

• Clerical duties, such as ordering supplies and maintaining inventory, organizing company files, filing and

retrieving documents, records, and reports.

Burton, Cieri, Del Sordi & Co., Administrative Assistant, Receptionist, 2009-2011

HideAway Café, Entrepreneur, Owner, Manager, HR, Bookkeeper, 2006-2008

Raia Bredefeld & Associates, Administrative Assistant, Bookkeeper, 1999-2006

C&C Metal, VP Secretary, 2006-1996

H&M Trucking, Biller, 1996-1995

APA Trucking, Biller, 1993-1995

Interstate Trucking, VP Secretary, 1990 - 1993

EDUCATION

Passaic High School, Passaic, NJ 1985

Wilma Boyd School, Pittsburgh, PA, 1988,

Berkeley College, Woodland Park, 2001

Berkeley College, Woodland Park, Present

Contact this candidate