Customer Service Manager

Douglas Bird

B.S. Business Management - Minors in Supply Chain Management & Spanish

Rexburg, ID

****.**********************@*****.*** - 208-***-****

Utilize customer service & business ownership experience, supply chain management education and Spanish

language skills to improve overall business operations.

WORK EXPERIENCE

Logistics Warehouse Forklift Driver

Dickensons Frozen Foods - Sugar City, ID - September 2013 to Present

Responsibilities

Staged WIP (Work in Progress), for Production.

Stored finished goods in freezer warehouse.

Promoted within first month of being hired.

Accomplishments

I was promoted within the first month of being hired.

Skills Used

Used company software to run reports, plan ahead for product placement, and used organizational skills to

keep freezer warehouse inventory correct.

Owner

Madison County Auto Parts, LLC and Amazing Gifts Rexburg - Rexburg, ID - October 2007 to

September 2013

Achieved 10% year to year growth in a mature, slow/no-growth industry

Established over 275 new accounts with salvage yards and other suppliers

Set company apart from other auto parts brokers by accepting returns directly from customers

Team Lead

Pet Co - Idaho Falls, ID - September 2007 to October 2008

Given additional responsibility to change inventory reorder points, saving $3,000 total

• Reduced shrink in department to .18 %, lowest level in store manager's memory

• Handled daily cash proceeds; prepared and delivered bank deposits

Intern

Wal-Mart - Idaho Falls, ID - April 2005 to September 2007

Interviewed and hired over 300 associates, supervising them in all HR matters and procedures

• Trained in all aspects of Wal-Mart Supercenter operations

• Oversaw Black Friday product placement and confidentiality of special one-time buys

Dairy Supervisor

Associated Retail Stores - Provo, UT - February 2003 to June 2004

Created program to lower prices of expiring goods, increasing sales and lowering shrink

• Convinced management to add night Dairy supervisor, dramatically improving customer service

• Supervisor of a 4-member team

Shift Manager

Pizza Hut - Tustin, CA - February 2000 to October 2000

Received several employee of the month awards Feb 2002 -Aug 2002

• Used Spanish speaking skills to broaden customer base Jul 2009 - Mar 2010

• Handled daily cash proceeds; preparing and delivering bank deposits

EDUCATION

B.S. in Business Management

Brigham Young University-Idaho - Rexburg, ID

January 2005 to December 2009

SKILLS

Forklift, Scissor lift, Word, Excel, Power Point, Inventory Management, Bilingual

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