Manager Customer Service

Bruno Buzzetti

IT Manager at Quantitative Financial Strategies, Inc.

*********@*****.***

Summary

Extensive and diversified career covering many complementary areas of IT management and administration,

support services and sales/marketing. Over 18 years of experience ranging from IT project management to team

supervision, from systems administration to marketing and graphic design. Documented history of

problem-solving initiatives and entrepreneurial accomplishments. Proven ability to learn & apply new skills in

very short time and under stringent deadlines. Remarkable communication skills, both in writing and in person.

Adaptable and energetic problem-solver, able to quickly grasp the “big picture” and to contribute at every level

of business operations. Outstanding organizational skills, most effective in a strongly-motivated team

environment. Highly valued for strong work ethic, quick learning curve, positive attitude and easy interpersonal

relationships.

Experience

IT Manager at Quantitative Financial Strategies, Inc.

September 2011 - Present (2 years 8 months)

Joined IT team with specific focus on preparing for separation of Quantitative Financial Strategies from

parent company QFS. Designed and implemented all necessary changes to IT infrastructure for corporate

reorganization. Tasked with ongoing administration of all aspects of IT support and systems management for

new Company.

IT Supervisor – Operations Team Manager at STV

December 2004 - September 2011 (6 years 10 months)

Coordinated 7-person Operations Team serving 450 users in NY office.

Organized all IT infrastructure changes and user/equipment moves during extensive office renovation and

replacement of legacy phone system with Avaya VoIP platform. Responsible for procurement and

deployment of 9 remote offices.

1 recommendation available upon request

IT Administrator at The VWE Group

May 2001 - December 2004 (3 years 8 months)

Joined direct marketing pioneer to kick-start long overdue technical renovation process. Wearing many hats,

helped to bridge company’s legacy infrastructure and marketing strategy into e-commerce business

environment.

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Projects

Quantitative Financial Strategies separation from QFS

December 2012 to February 2013

Members:Bruno Buzzetti, Raj Talipinani

Designed and implemented all necessary changes to IT infrastructure for Company separation from parent

company QFS, including selecting, hiring and supervising contractors and vendors.

STV NY Office Renovation

January 2011 to September 2011

Members:Bruno Buzzetti

• Organized all IT infrastructure changes and user/equipment moves during extensive office renovation.

• Coordinated replacement of legacy phone system with Avaya VoIP platform, including setup of training

sessions, deployment of 450-phones and first-day employee support. Designed and realized system of analog

risers to support legacy POTS lines after transition to VoIP.

Microsoft OS and Software Deployment Overhaul

October 2008 to July 2009

Members:Bruno Buzzetti, Srdjan Parezanovic

• Rebuilt company’s application deployment system (Microsoft SMS). Overhauled corporate practices for

installation and management of software.

• Researched, developed and implemented new operating system deployment platform based on Microsoft

BDD, RIS-WDS and SMS.

• Organized corporate upgrade from Office 2003 to 2007, including creation of all deployment packages and

procedures

SMS to SCCM and BDD to MDT Upgrade

September 2010 to August 2011

Members:Bruno Buzzetti, Srdjan Parezanovic

Upgraded Application Deployment system from SMS to SCCM and OS Deployment System from BDD to

MDT

• Re-packaged 200+ applications for x64 silent installation

• Created and tested Win7 images for 15+ different User Classes

• Performed side-by-side migration from SMS to SCCM for 30+ sites

• Created and delivered basic OS imaging training for Level 1 Technicians

Volunteer Experience

Volunteer - IT Consultant at Squash Haven

February 2013 - Present (1 year 3 months)

Assisted with IT Infrastructure issues and new equipment setup

Volunteer at Habitat for Humanity International

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Languages

English (Native or bilingual proficiency)

Italian (Native or bilingual proficiency)

Skills & Expertise

Windows Server

Active Directory

Disaster Recovery

Visio

Troubleshooting

Project Management

MS Project

Microsoft Exchange

Virtualization

Project Planning

Application Packaging

Team Management

Microsoft Operating Systems

InDesign

Photoshop

Management

SCCM

Home Automation

BDD

MDT

VoIP

Training

iOS

Education

Universita’ degli Studi, Milan

Bachelor of Science (BS), Physics

Activities and Societies: Trigos Club

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Bruno Buzzetti

IT Manager at Quantitative Financial Strategies, Inc.

*********@*****.***

1 person has recommended Bruno

"Bruno Buzzetti and I worked together at STV for about 7 years, where he worked directly for me as my

“right-hand man” during the last three. He ran day to day operations which included Service Desk Support,

Desktop Engineering, Infrastructure Support and Application Development/Management. Bruno has a

tremendous work ethic, is an extremely fast learner, demonstrates top-notch customer service skills and is an

excellent communicator at all levels within an organization."

Charles Karazia, Information Technology Director, STV, managed Bruno at STV

Contact Bruno on LinkedIn

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Contact this candidate