Customer Service Administrative Assistant

Cynamon Scott

Norfolk, VA

Cell: 602-***-****

Email: *******.***@*****.***

Experience

Corestaff Services with Shutterfly-Tempe, AZ

Recruiter (Seasonal position)

August 2012-November 2012

. Interviewed up to 100 candidates per week in person and responsible

with a team of 1 other Recruiter, for hiring a pipeline of 800+

employees for seasonal positions

. Sourced, prescreened, interviewed and selected candidates for

production, warehouse, manufacturing, customer service, and production

design positions

On Site Shift Supervisor (Seasonal position)

May 2012-August 2012

. Sourced, prescreened, interviewed and selected candidates for

production, warehouse, manufacturing, customer service, and production

design positions

. Conducted background checks, education verifications, responsible for

I-9 documentation

. Managed employees electronic and paper files

. Conducted orientation classes of up to 30 employees and activated

building access badges

. Responsible for coaching and counseling, discipline, corrective action

as well terminations for a staff of managed a staff of 50+ employees

on various shifts

. Documented daily attendance through AOD timekeeping system including

approved time off and vacation time

. Resolved payroll issues on a weekly basis

. Maintained daily communication with Shutterfly management to maintain

client relationship, and clear communication with regards to the

quality of employees and candidates

AB Staffing Solutions-Gilbert, AZ January 2012-

May 2012

Healthcare Recruiter (resigned due to location and scheduling-eligible to

return)

. Coordinated the entire recruitment process including onboarding as

well as coaching and counseling, discipline, corrective action steps,

and terminations

. Recruited for up to 10-12 positions at a time with up to 100 job

openings at a time

. Conducted phone interviews to create an active pool of candidates

. Managed 40+ temporary employees remotely while working on assignments

throughout the country

Corestaff Services on site at Tinyprints-Tempe, AZ October 2011-

January 2012

On Site Supervisor (Seasonal position)

. Supervised seasonal employees on site and communicated schedule

changes, resolved payroll issues as well as tracked attendance and

hours worked for up to 200 seasonal employees

. Coached, counseled, disciplined and established corrective action

steps and terminations

. Managed client account by maintaining constant communication with

client supervisors

Express Employment Professionals-Phoenix, AZ March 2011-

June 2011

Staffing Coordinator (left for personal reasons-eligible to return)

. Responsible for the entire recruitment process including onboarding as

well as coaching and counseling, discipline, corrective action steps,

and terminations

. Conducted in person interviews to create an active pool of candidates

. Responsible for generating and expanding business with existing and

new accounts

. Recommended market pricing to the managers for the salaries of the

positions

. Maintained files, records, reference checks, employment application

documents and reports

Charles Schwab-Phoenix, AZ October 2010-March

2011

Candidate Specialist (6 month temporary contract)

. Evaluated and determined applicant candidacy for licensed and

unlicensed profiles

. Scheduled qualified candidates as determined by paper and phone screen

for interviews

. Provided candidates with detailed guidance through completion of

applications

. Established contact with candidates as the first point of contact for

applicants

. Partnered closely with Recruiters to ensure strategic development of

the candidate specialist role

. Proctored candidate testing in order to ensure the quality and

qualifications of candidates

Yelp.com-Scottsdale, AZ October 2010

Data Administrator (1 week temporary assignment through Renaissance

Personnel)

. Utilized Google docs as well as the Yelp.com website to update and

edit company listings

The Execu Search Group-New York, NY August 2009-

September 2010

Health Care Recruiting Coordinator (left due to relocation)

. Executed the credentialing and compliance of all temporary healthcare

employees

. Served as a liaison between candidates and staffing coordinators

. Established department filing system for temporary employees

. Managed weekly timesheet submittal process, and ensured the accurate

pay of each candidate

. Recruited and credentialed qualified candidates on and off site

. Created filing and tracking system to obtain certification and

maintain compliance with Joint Commission standards

Administrative Assistant/Receptionist January 2009-

August 2009

. Maintained spreadsheet daily

. Conducted heavy follow up and communication with recruiters and

partners via Outlook

. Answered phones and transferred calls via switchboard, which required

memorization of nearly 100 extensions

. Prepared packages to be shipped

. Verified degrees and licensure

. Assisted in the preparation of legal documents and responsible for the

accurate proofreading

Arthur Murray Dance Studio-New York, NY April 2008-

July 2008

Administrative Assistant and Dance Instructor

. Answered phone calls, managed schedules, and collected payments

. Specialized in dance instruction including creating programs and

negotiating sales

. Provided dance coaching as well as wardrobe and beauty counseling to

competing students

Education

Northern Arizona University Estimated

Completion: August 2014

Bachelors in Interdisciplinary Studies Candidate

. Specialization in Public Management

Mesa Community College Estimated

Completion: December 2014

Project Management Certification Candidate

PMI Test Date: June

2014

CAPM Project Management Certification Candidate

Mesa Community College December 2013

Organizational Leadership Certification

Mesa Community College July 2013

Associate in Arts

Home School December 2005

High School Diploma

Valley Teen Leadership Class IX 2005

Alumni

Skills

Word PowerPoint

FedEx Online

Internet Acxiom

UltraStaff

Excel Student Clearinghouse

JobSearch

Kastle Systems ProComm Q4

Careerbuilder.com Monster.com

Jobing.com

AOD Tempware MAC OS

Windows OS Typing Speed: 70+ wpm Project

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