Customer Service Manager

Alia Kherani

*** ******* ****** *. *******, Ontario M6G 1B9

***********@*****.*** 226-***-****

OBJECTIVE

I am a hospitality professional looking to diversify my experience by working with a dynamic team of

motivated individuals, in Event Management. My goal is to obtain a position that utilizes my skills, and

enables me to make a positive contribution to the organization I represent.

SKILLS & QUALIFICATIONS

● Five years of experience with Events & Catering services

● Experience with customer service and front of house (FOH) management

● Successfully develops positive relationships with vendors, clients and colleagues

● Proficient in Quickbooks, Microsoft Office, NovaPlus PMS and Fidelta POS

PROFESSIONAL EXPERIENCE

Catering Coordinator/Owner The Savoury UK Pie Shop, Waterloo 2011 2014

● Menu development and food costing for catering services

● Established catering and wholesale accounts with local offices and restaurants

● Marketed catering services using social media, brand management and promotions

● Retail product management and profit margin analysis

● Prepared monthly statements, budgets and daily transaction reconciliation

● Increased sales by 22% from 2012 to 2013

Cafe & Catering Manager Jones the Grocer, Abu Dhabi 2010 2011

● Set up daily catering for the Private Presidential Office, in the Ministry of Presidential Affairs

● Promoted weekly lunch menus and catering services to the different Ministries in the building

● Met with clients to set up catering contracts

● Conducted weekly reviews, meetings and managed catering team productivity

Office Administrator Primerica Financial Services, Waterloo 2009 2010

● Set up boardrooms for weekly training sessions and client seminars

● Responsible for greeting guests and assisting with inquiries about services offered by the company

● Monitored daily reports, handled client inquiries and contacted head office regarding policy changes

● Responsible for inputting new and existing client accounts to an online database (POL)

● Scheduled meetings and sent emails to agents regarding company broadcasts and industry news

Front Desk Agent Best Western, Waterloo 2009 2009

● Welcomed and registered guests, provided information about hotel services and special offers

● Managed guest reservations using NovaPlus PMS

● Worked with the restaurant manager to help develop new food & beverage menus

Events & Catering La Dolce Vita George Brown Casa Loma, Toronto 2002 2007

● Coordinated food services for local functions, cocktail receptions, orientations & seminars

● Oversaw event vendors such as photographers, performers and outsourced caterers

● Responsible for promoting catering services in various downtown offices such as Rogers, Ministry of

the Attorney General, Ministry of Finance, Ogilvy Renault and Toronto Dominion

● Met with clients to set up contracts and discuss menu options, pricing, budgets and venue

● Promoted Events & Catering services for two restaurants within the organization

● Full time Events & Catering Coordinator (part time during College)

● Managed catering accounts upwards of $25,000

EDUCATION

MBA at IMI International Hotel Management Institute Luzern, Switzerland 2008

Elected class president for the MBA graduate program.

BA of Hospitality Operations at George Brown College 2007

Elected class president for 2005 2007 for the degree program.

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