Customer Service Medical
Resume:
Raquel Evans
Smyrna, TN *****
*********@*******.*** 615-***-****
Objective
Seeking a challenging position working in the healthcare industry where I
can utilize my skills and experience working with a diverse population of
people in an organization providing quality healthcare
Skills
Healthcare claims
Insurance verification
Diagnostic and procedural coding
Healthcare administration
Charting and filing
Patient scheduling
Medical Terminology
Medical Billing
General office skills
Medical records management
Electronic Medical Records
Data entry and word processing
Excellent phone etiquette and listing skills
Proficient with Microsoft office systems
Education
Medical Office Specialist Diploma, GPA 3.6
January 2010 - October 2010
Kaplan Career Institute
Nashville, TN
Awards and Certifications
Honor Roll and Dean's list
Perfect and Excellent Attendance
HIPAA & OSHA Trained
CPR and First Aid Certified (AHA)
Employment
CGS Nashville, TN
Customer Service Representative, Inbound Call Center
August 2013 - March 2014
Provided assistance to Kentucky and Ohio providers that had any questions
or issues on how a Medicare claim was processed. Researched claims to
determine if proper payment was made, Identified claims that denied in
error, educated providers and provided resources on Medicare guidelines.
Asurion Insurance Services Nashville, TN
Customer Service Representative, Inbound Call Center
January 2011 - November 2012
Received inbound customer service calls from wireless customers to process
and investigate insurance claims on cellular telephones. Responded to
general customer inquires, customer complaints, identified, research, and
resolved customer's issues.
Stones River Medical Group
Murfreesboro, TN
Medical Office Specialist Intern
August 2010 - October 2010
Checked in patients and documented registration, verified insurance and
patient demographics, collected co-pays and posted payments, answered
multiple telephone lines and, forwarded telephone calls appropriately,
scheduled and canceled appointments, and reminded patients of upcoming
appointments.
ACS Nashville,
TN
Customer Care Assistant, Inbound Call Center
June 2008 - February 2010
Received incoming customer service calls from new and existing customer to
activate or update accounts, assisted with billing inquiries, handled
service or equipment issues, and documented conversations in computer
software systems.
Contact this candidate