Customer Service Insurance

**** ******* **. ********, ** ***** H:410-***-**** C:240-***-**** ********@***.***

Lory Cantin

Summary

Insurance professional with more than twenty four years of experience in large complex business and

personal losses involving structural, property and time element components; and seven years in

agency office handling first contact underwriting, customer service and business development.

Creative thinker that utilizes a wide range of available options in problem solving. Exceptional

customer focused skills in communication of complex insurance issues and serviced based areas;

which includes conflict resolution. Also possesses years of defense investigation and defense

evidence preparation for litigation. Former arbitrator with Arbitration Forums Inc.

Highlights

Complex Commercial Structural and Property Adjusting Effective communicator in detailed

reporting

Liability and Medical Claim Adjusting Eleven years experience on regional

Catastrophe Team

Business Interruption/ Time Element Losses

Comprehensive Defense Preparation for Litigation

Proficient in Xactimate estimating and all Microsoft Office programs.

Sr. Claim Specialist with responsibility for territory over four counties in Maryland which encompassed urban,

suburban and rural concerns. Works well in both team and independent settings with a strong commitment to

maintaining timely file /task management.

Accomplishments

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Experience

Jan 2008 to Current: United Methodist Church: Back River, Essex Maryland.

Small Church Jack of all Trades. Excellent execution in verbal and written communication, as well

as problem solving and working across diverse populations.

June 1983 to Dec 2007: Claim Specialist State Farm Insurance, Waldorf, Maryland

Successfully handled large load of complex structural and property losses as well as liability and

medical payment losses in a satellite office environment where independent working disciplines were

needed to achieve timely loss settlements and claim reserves. Proficient in the investigation of ‘cause

of loss’ to determine origin of loss and coverage availability. Assisted SIU unit in investigations as

needed. Developed accurate loss assessment and determined appropriate defense options and loss

reserves through detailed loss investigation. Proficient in subrogation investigation and successful

recovery; former arbitrator with Arbitration Forums.

Jan 1976 to June 1983: Office Management/ Clerical John Lindsay State Farm Insurance (now retired)

As Office Manager/Clerical in a small insurance agency: duties included resolving customer concerns,

payments, first contact risk assessments for coverage application, initial loss processing, explaining

insurance contract provisions and developing sales leads.

Education

2010 Masters of Divinity, Wesley Theological Seminary, Washington D. C.

1994 CPCU, Insurance Institute of America

1988 IIA, Insurance Institute of America

1984 Bachelor of Science, Business, University of Maryland, University College, College Park, MD

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