Manager Customer

ELAINE GAYE L. CORPUZ

*** ****. ******* ****** ****** St. Lumban, Laguna

091*-***-**** / *********@*****.***

Availability: Immediate Status: Single

Nationality: Filipino Date of Birth: June 12,

1984

Career Summary:

. Loves to teach children and have been tutoring children ages 6 y/o - 7

y/o for subjects in English, Writing and Filipino.

. Worked in a call center industry gaining experience in delivering

customer satisfaction and achieving target sales set by the company.

. Experience working as executive secretary for 6 years that gave me that

gave me knowledge doing admin/secretarial job to make business

presentations, clerical and logistics.

. Worked as a Management Trainee at a fast-food chain in the Philippines

and attended the Basic Management Training Program

Professional Certification:

. International English Language Testing System (IELTS) overall band

score: 6.5 - March 2014

. Certification for Teaching Program (CTP) at Philippine Normal

University - Philippines

. Philippine Licensure Examination for Teacher (Board Passer) -

September 2013

. Basic and Advance Make up Session - The Make up Artistry Philippines -

February 2013

Professional Experience:

TELUS International Philippines (BPO Industry) - Philippines

July 2013 - February 2014

. call center agent to an outbound "Canadian Telecommunication" account

. Provides customer satisfaction "hug call"

. Offers products and services to achieve a sale and maintain customer /

potential customer data bases

Diamond Motor Corporation, Philippines (Car Dealership) - Philippines

October 2009 - March 2013

. Executive Secretary to President and General Manager

. Perform secretarial duties, minutes taking for personal meetings and

assists in the highly effective organization and thorough of file

maintenance

. Arrange travel bookings, accommodation and process visa application

and requirements for business and personal aspect.

. Handles corporate events from pre-production events, event itself and

post-production of the event

. Handles the logistics and obtain the require resources for task and

activities (ie. reservation for function rooms)

VHS Philippines Limited - Philippines August

2007 - September 2009

. Project Communications Assistant

. Assistant the Operations Scheduling Officer in the work design of the

designer and email correspondences.

. Prepares and works on correspondences both incoming & outgoing to

different parties

. Prepares support in preparation of revisions and additional design to

be discussing to the designer.

V-Connect Philippines Inc. October

2006 - June 2007

. Call Center Representative

. Handles both inbound / outbound account

. Trained to achieve target quota and deliver customer satisfaction

Golden Arches - Mc Donald's Philippines (Fast Food Chain) - Philippines

June 2005 - April 2006

. Management Trainee

. Works and plan daily shift schedule and assign crews to different work

stations

. Handles floor counters and monitors cashiers and work flow

. Attend to customer needs at all times to make sure that customer

satisfaction is achieved

Education:

College Bachelor of Arts in Mass Communication

Far Eastern University - Philippines

Nicanor Reyes St. Sampaloc, Manila

2005

Secondary Education La Consolacion College(Deparo) - Philippines

Deparo, Caloocan City

2001

Character References:

Mr. Carlo Enrico Nicolas +63-915-*******

Team Manager - TELUS International Philippines

Ms. Liana Barro +63-918-*******

Faculty - Far Eastern University

I hereby certify and acknowledge that all above information is true and

correct to the best of my knowledge and belief.

Elaine

Gaye L. Corpuz

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