Customer Service Manager

Kay Karzone

Cell phone: 009**-**-******* OR 009**-**-*******

Home: 009**-*-*******

Email: *******@*******.***

Nationality: US Citizen

Objective

A self-motivated and enthusiastic individual, I work effectively under

pressure as part of a team or on an individual basis, strong communication

skills, excellent customer service, client liaison and flexibility allow me

the ability to interact with people on all levels. I am hard working,

practical, creative, imaginative and fluent in both English and Arabic

Experience

2006-2012 United Group Holdings Amman, Jordan

Chairman- Personal Assistant (CEO)

. Responsible for all administrative duties for the office of the Chairman

including:

.

. Drafting business correspondence, follow ups, processing mail, and

diarizing.

. Coordinate with suppliers and clients both internally and externally.

. Produce reports and letters on behalf of the Chairman.

. Arrange all appointments with Ministers/Government and external parties.

. Prepared all travel arrangements and accommodation for guest or for the

CEO travels as and when needed.

. Liaison with all companies owned by the group in terms of reporting and

gathering data.

. Drafting business correspondence

. Follow ups

. Processing mail

. Diarizing

. Coordinated with suppliers and clients both internally and externally

. Produced reports and letters on behalf of the Chairman

. Arranged all appointments with Ministers, Government and/or external

parties

. Prepared all travel arrangements and accommodation for guests or for the

CEO travels as and when needed

. Prepared all travel arrangements and accommodation liaised with all

companies owned by the group in terms of reporting and gathering data

. Followed up with deadline confidential con tracts

. Processed vouchers for any official or personal accounts

. Managed company's petty cash

. Was mainly in charge of all the Chairman's personal business some of

which are:

. Bank Accounts

. School fees

. Work permits for maids

. Car Insurance

. Follow up with dead line confidential contracts

. Luxury Group

. Through UGH company I was also working as a store Manager for his luxury

group shops. (Brands Karen Millen) (Ashley)Weil and other, I worked also

as managing the shops and the team. (Such as inventory-stores-

communications with the fashion companies, Purchasing and making orders

(such as dresses, accessories, and shoes). Responsible for invoices and

shipment .

hool fees

Work permits

2002-2006 USAID Amman, Jordan

Travel Manager/Executive office

. Responsible for arranging official /personal travel and related

accommodations for all employees (diplomats and their spouses, foreign

national employees, other authorized officials and VIPs).

. Ensure all employees have their travel organized wither it is hotel

arrangements (in and outside Jordan), booking their tickets, airport

pickup and keeping track of all visitors coming in to Amman and applying

for visa's to different parts of the world was part of my day to day job

description.

. Coordinate USAID functions (work shops, retreats, meetings) in or outside

Amman including banqueting, hotel reservations for all participants,

booking the acquired facilities, making sure outside visitor's travel was

taken care of and making sure functions runs on schedule.

. Keep records of travel spending and ensure the spending is according to

the allocated budget.

Coordinate with the financial dept. regarding bills and payments to

suppliers.

2000-2002 USAID Amman, Jordan

HR Assistant/Executive Secretary

. Report directly to the Executive Officer on day- to- day issues in the HR

department.

Collect, analyze and distribute information to all members of the team as

appropriate.

. Responsible for the coordination of all meetings and events in terms of

scheduling, sending invitations, drafting the meeting agenda, and booking

the location.

. Manage all correspondence, making travel arrangements, as well as

production of monthly repots and expenses claims.

. Liaison with the human resources and the financial departments.

.

1992-2000 USAID Amman, Jordan

Executive Secretary-Admin Assistant

Prepare official letters and distribute incoming mail as needed.

. Maintain the filing system and file documents.

. Answer phone calls and screen them.

. Reply to outside queries and letters

Awards

On the Sport Award for working with USAID Iraq 2004 and 2003-2004

Other Awards for handling outstanding duties 2002-1999-2006-2001

Training Courses:

Travel Regulations and Polices and Management training courses which were

held in Washington DC

Communications and Records training courses which were held in Washington

DC and Cairo, Egypt

Education University degree BA English Literature

Skills

. Computer skills: Microsoft Word, Microsoft Excel. PowerPoint and Internet

browsing.

. Organizational skills, time management skills, and communication skills.

Languages

English -Arabic

Contact this candidate