Customer Service Sales

* * * * * I L L ST A P T * ** C H ICAG O, I L * **10

( 7 0 8 ) 24 3 2165

**********@*****.***

M I LT O N H A L L

OBJECTIVE

To obtain a sales position with your organization where I am able to utilize my

interpersonal and customer service skills effectively.

EMPLOYMENT

Allstate Insurance, Woodridge IL (September 2010- Present)

• Took inbound calls from potential customers as well as made outbound

calls to generate new business.

• Conducted risk assessments, evaluated insurance programs and

recommended coverage to customers.

• Generated over $2 million in revenue for the Life Dept. during the 4 th

Quarter of 2012 by cross-selling current customers.

• Successfully maintained an 85% retention rate on the book of business

I’ve established since 2011.

Northeastern Illinois University Chicago, IL 2009/10 (summers)

• Motivated and organized staff of peer leaders during orientation for incoming

college students.

• Oversaw workshops and group activities for first year and transferring college

students, including Academic Advising.

Sprint/Nextel Orland Park, IL (October 2002-May 2008)

• Provided excellent customer service skills to diverse clientele, as well as overseeing business and

personal accounts.

• Facilitated training for new customer service representatives, such as activating and troubleshooting

handsets.

M.H. Resume

Page 1

PCF Inc. Telemarketing, Orland Park IL (November 2005- October 2007)

• While cold calling 100-130 new clients daily, I was able to quickly build

a rapport to generate sales.

• Effectively overcame objections in a calming and convincing manner.

Hence leading the Midwest site with 5.8 items per staff day 2 years in a row.

E DUCATION

Northeastern Illinois University Chicago, IL

Graduated: December 2010

Bachelor of Arts: Sociology

Olive Harvey College Chicago, IL 08/06-05/07

Fisk University Nashville, TN 08/04-05/06

HONORS/AWARDS

Who’s Who Among Students In American Universities Inductee 2010: Chicago, IL

Black History Month Student of the Year 2010: Chicago, IL

• Northeastern Illinois University

MEMBERSHIPS

American Sociological Association - student member/ alumni member 2009-Present

Sociology Club - Northeastern Illinois University 2007- 2010

M.H. Resume

Page 2

Contact this candidate