call center, inbound, outbound, supervisor, manager, customer service
Resume:
Karen Lorraine Torres
Arlington, Texas 76006
***********@*****.***
Objective
To utilize the skills, knowledge, and experience I have obtained to further my career.
Education
University Of North Texas Graduated 1996
Bachelor of Science in Hospitality Management
Minor in Business Management
Tarrant County Community College 1992 1994
Northside High School Graduated 1988
Employment
Budget Rent A Car Arlington, Texas
Customer Service Manager 2002 2007
Engaged with customers on a daily basis, made reservations, shift scheduling, handled money,
problem solving with customers and staff.
Budget Suites of America Grand Prairie, Texas
Assistant Hotel Manager 2000 2002
Checked residents in and out, handled money on a daily basis, in charge of housekeeping staff,
responsible for hiring and firing employees, checked cleaned rooms for up to standard conditions,
made bank drops on a daily basis.
Wyndham Reservation Center Fort Worth, Texas
Call Center Supervisor 1997 1999
Made hotel reservations using up sells, handled disgruntle customers, helped employees train on
the system, promoted motivation, successfully trained in international reservations, screened
employee calls for accuracy and up sells.
Four Seasons Resort and Club Irving, Texas
Housekeeping Supervisor 1992 1997
Scheduled shifts and rooms to be cleaned, gave reviews to employees, interacted with guests on a
daily basis, check clean rooms for five star standards, in charge of 5 8 employees on a daily basis.
References Available Upon Request
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