Customer Service Data Entry

Marynletta Richards

** ****** ******, *******, ** 14211

716-***-**** - Cell • E-mail: ************@*****.***

Objective

To obtain a Customer Service position where my data entry and research experiences, team player skills, and problem solving creative ideas expertise will make the company be more productive and customer friendly.

Areas of Expertise

Call Center Procedures Computer & Internet usage 10 key data entry

Microsoft Office Security

Professional Experience

US Off-Track Amherst, NY 11/30/2011 – present

Job title New York Call Center Mutuel Agent

Receive, explain & process inbound calls for the purpose of taking wagers.

Interpret and complete all communications received and submitted

Respond to all guests and employees in a timely manner

Superior Staffing/EZ-Pass Grand Island, NY 5/7/10 – 11/29/2011

Job title CSR/Teller

Processing payments

Processing new account applications and tag issuance

Responsible for researching and resolving various customer disputes and inquiries, also responsible for an

end-of-the-day reconciliation.

Department of Homeland Security – Transportation Security Administration Austin, TX 8/08 – 3/10

Transportation Security Officer

Provide security and protection of air travelers, airports, and aircraft.

Perform passenger screening and baggage screening.

Use handheld metal detectors, pat down searches, monitor walk through at entrance and exits and x-ray machines.

Responsible for incident reports.

Maximus - Enter data for Children Health Insurance Program (CHIP) and Medicaid Austin, TX 5/08 – 8/08

Technician II – Program Technician

Entered data applications, documents and renewals.

Determined CHIP eligibility.

Identified potential Medicaid referrals.

QRS Music Technologies, Inc. – makers of piano music rolls Buffalo, NY 12/2006 – 4/2008

Office Manager

Trained and supervised new employees and acclimated them to their new positions.

Performed general office duties such as faxing, filing, preparing correspondence and operating a multi-line switchboard.

Resolved customer concerns and complaints.

Processed orders and organizing shipping and receiving of orders and returns

Reconciled company accounts

Maintained the company’s legal files

Classified Plus, Inc. Buffalo, NY 8/06 – 12/06

Customer Service/Call Center Representative

Processed orders for multiple clients.

Resolved customer concerns and complaints.

M&T Bank, Buffalo, NY and surrounding areas 1/00 – 8/06

Brokerage Operations Specialist

Handled the transfer of stocks, assets, mutual funds, and CDs in and out of the bank.

Posted payments into the Hogan systems.

Maintained customer accounts and ensured that records were kept up to date.

Centralized Branch Operations

Reconciled teller accounts at seven bank branches as well as the branch ATMs.

Audited the performance of employees on a daily basis.

Senior Loan Processing specialist

Reconciled various general ledger accounts.

Processed payments, rate changes and various other types of maintenance to customer accounts.

Assigned work to other associates while maintaining the flow in the supervisor’s absence.

Updated customer account information when provided with the proper lending authority approved by the bank.

Education

Elmira Business Institute Medical Secretary Elmira, NY Certificate of Completion 1993

SUNY Brockport Business Administration Brockport, NY 1980

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