IT Project Manager
Resume:
ARTHUR LEMMER, PMP
************@*****.***
**** ******* *** ***** ********, Ga. 30062
SUMMARY:
. Results-oriented PMI Certified Project Management Professional (PMP)
with a demonstrated ability to thrive in fast-paced environments
demanding strong organizational, technical, and interpersonal skills.
. Able to lead teams in a collaborative style by gathering input from
stakeholders through active listening and respect of opinions; able to
establish trust and confidence and to effectively communicate with IT
delivery teams
. Successful management of vendor third party application
implementations
. Proven success in delivering full life cycle SDLC projects (Agile and
Waterfall) within budget and specified timeframes while ensuring
customer satisfaction
. Capacity to embrace change and quickly adapt to new situations,
changes in direction and altering priorities.Ability to identify
alternatives and make contingency plans.
. Able to effectively manage against scope 'creep' through change
control measuring and assessing impacts on costs and schedule then
incorporating a sign off and change request for requirements.
. A leader committed to delivering quality, profitability and top notch
customer service.
. Creating detailed project plans based that include budget, resource
allocation, and 3rd party contingencies.
. Extensive experience leading internal software development teams on
mission critical projects.
EDUCATION:
. University of Wisconsin (pre-Law)
. Madison Area Technical College
o Data Processing and Computer Programming
CERTIFICATIONS:
. PMP Certification, 2004 Active license 203827
. Microsoft Project Dynamic Scheduling
SKILLS:
Jira, Confluence, Sharepoint, Clarity Enterprise Portfolio Management
system, Open Project Workbench, Agile Vision, Level 3 Meeting, MS Office
tools, MS Project, Niku, Lotus Notes, SVN, Lotus Notes, Docushare, DART,
Airclic, Subversion, Wiki, JBOSS, HornetQ, Method 1, XML, UML, Use Case
Modeling, Erwin, ISO 9000, EDI, Oracle, MS SQL Server, Sybase, CICS,
COBOL, DB2, UDB, MS Access, MQ Series, EDI, CORBA, COM, .NET/ASP, ADO, MS
IIS, JavaScript, Java, J2EE, JSPs XML, HTML, WebLogic, WebSphere, Visual
Basic/Visual C++, C++, QMF, Apache, Tomcat, JAD, RAD, GroupWise,
StarTeam, PVCS Tracker, CMVC, Windows 8/7/XP/NT/2000/, Unix
EXPERIENCE:
06/13 -02/14
First Advantage Corporation Atlanta, Ga.
Contract Project Manager
In an Agile based development environment manage development teams engaged
in full life cycle software delivery. Oversee development of Epic's, User
Stories, Sprint Planning and Sprint execution, Sprint review. Leading
daily SCRUM meetings of the developers, BA's and Product to successfully
deliver release ready software. Sprints were 4 weeks in length, culminating
in a QC cycle and Production release. An example of a typical delivery
application was the seamless integration of a 3rd party external vendor
product (a new business partner for I9 services) into the company's base
product offering. This required 5 Sprints. The delivery team size was 7 - 9
IT professionals.
In addition to managing this type of software development, managed the
migration of the Company's Top 35 Revenue customers to the company's new
product. A Web based background screening product that performs criminal
searches including Fingerprint and Drug testing that was purchased from
Lexis-Nexis in 2012. A typical migration included:
A. Gap Analysis & assessment
B. Project Initiation & Definition
C. Collaboration (Discovery Design/Definition)
D. Configuration & testing
E. User Acceptance
F. Transition & cutover(Training, Implementation & support)
10/12 - 05/13
FIRST DATA CORPORATION Atlanta, Ga.
Senior Project Manager in CCIS (Customer Care and Implementation Support)
PMO
For the global leader in electronic commerce and payment processing,
managed implementation and operations projects. Management of cross
functional teams from initiation concept though closure:
Implementation of the First Data Global Gateway Legacy replacement Pilot.
Manage the implementation of the First Data Global Payment Gateway solution
for a select pilot customer base of 1,000 merchants. The ultimate delivery
after pilot intended for 150,000 merchants processing 280 million
transactions annually. A vendor product was in sourced to meet First Data
compliance requirements, in conjunction with Pilot operations to assess
feasibility and determine a Go-Forward strategy. Managed a team comprised
of Marketing, Product, Global Service Delivery, Front-End Deployment, Help
Desk, Implementation, Boarding, Operations).
. Merchant Notification & Merchant Welcome kits.
. Customer training/Help Desk Support.
. Product Start up and Operations.
. Financial & budgetary planning, resource identification, offshore & on-
shore staffing, hardware & software licensing to support a full scale
ramp up.
. Pilot Customer transition to full Production status.
. Lessons Learned/Go Forward Strategy
Establishment of the PMO:
. Build a PM toolkit and business processes to be utilized consistently
across projects
. Execute on IT PMO strategy, and contribute to PMO process efficiency
projects to optimize PM execution discipline, create program and
project standards, PMO processes, and building and implementing PMO
best practices.
. Mentor PMs on Best Practices.
03/07 - 06/12
GENUINE PARTS COMPANY (NAPA) Atlanta, Ga.
Project Manager in the PMO
. Responsible for the management of internal and externally developed
(offshore) Java based full SDLC lifecycle projects and third party
supplied applications of varying size and complexity that operated in
a retail environment of 6,000 locations. Teams range in size from
small to large (5 - 40 +) across a variety of business and technical
disciplines.
. Manage third party technology providers in the design, development and
integration of complex business applications.
. Direct and manage full life cycle projects from initiation, scope,
requirements, project planning, creation and management of all PM
deliverables (charter, communication plans, cost plans, project
budgets, risk & issue management plans, etc.), managing all project
activities, budgets, costs, issues and to maintain schedule, drive
projects to successful closure.
. Provide executive status reporting to IT governance, sponsor and
necessary stakeholders to insure consistent and open communication on
project progress.
. Through effective estimating scheduling, coordinating, tracking,
monitoring, evaluating and directing project activities throughout the
lifecycle to achieve consistent delivery within budgetary constraints.
Delivery Management
. A data integration initiative, retail data is replicated from various
locations and processed through a number of back-end corporate
systems then to a third party provider to implement web-based
dispatching and wireless technology for delivery of parts.
. Sales data is seamlessly integrated into corporate systems as well as
to an external provider of a web based dispatching application using
wireless handheld devices.
. Managed full project life cycle from project initiation through
delivery and system start-up.
. Responsible for RFP creation and evaluation, vendor coordination,
contract negotiation, software design, building and testing the
application, managing resources across a number of technical
disciplines, coordinating the internal and external development teams,
testing, QA testing, User Acceptance, and all vendor relationships.
Document Imaging Project Manager
. Full life cycle initiative integrating a third party provider Xerox
(Web-based Docushare) with store systems nationwide.
. Managed full project life cycle from project initiation through
delivery and system start-up. Responsible vendor coordination,
software design, building and testing the application, managing
resources across a number of technical disciplines, coordinating the
internal and external development teams, testing, QA testing, User
Acceptance, and vendor relationships.
. As products are sold, the invoice images are synchronized with a web
application that allows customers to retrieve by meta-data and e-mail
invoices as a service to independent store operators.
. Monthly statements are enabled as well.
Sarbanes-Oxley (SOX) Remediation Program Manager
. Multiple projects with costs averaging $500,000 for a program total
of $3+ million
. Managed a number of simultaneous initiatives to achieve SOX
compliance.
. Software Verification.
. TAMSII Store Employee Access Validation.
. System Level Audit Logging.
. Change Management & Software Release Management.
. TAMS System Security: Controlled access to Store from any source.
02/04 - 02/07
AFFILIATED COMPUTER SERVICES Atlanta, Ga.
Government Healthcare Solutions Web Application Support Project Manager
. Medicaid Claims processing.
. Managed projects involving large scale complex J2EE Web applications
operating at high traffic levels in a clustered environment.
. Provided 24x7 application development, enhancements and support
services for the sites.
. Recruited, developed, motivated, and evaluated the performance of
support staff.
. Established work plans and schedules, and then managed the design,
development, testing and on-time delivery and deployment of
application enhancements and software releases.
. Established Service Level Agreements (SLA's) and coordinated
infrastructure upgrades and regression testing to achieve
uninterrupted service.
06/01 - 2004
ENERCOM, INC. Atlanta, Ga.
Product Project Manager/Software Director
. Product Manager for new product releases. Responsible for project
planning and control, resource assignment, scheduling tasks and
monitoring progress to insure quality deliverables and a timely
delivery.
. Guaranteed a timely delivery within time constraints and budget and
insure complete customer satisfaction.
. Working with the customer to elaborate needs, software requirements
were defined, developed and delivered.
. Increased product quality and eliminated product defects through
establishment of a quality-based process oriented development and
delivery methodology.
. Responsible for clearly defining customer business requirements,
devising the functional and technical design, establishing the project
plan and managing the software development in a Microsoft environment
(.NET/ASP, IIS SQL-Server), testing, Quality Assurance and delivery
processes.
01/01 - 05/01
OUTWEB, INC. (former Dot Com) Atlanta, Ga.
Applications Development Director
. Managed the development and implementation of Web Sites and E-business
software applications.
. Directed the development staff engaged in multiple concurrent customer
projects.
. Designed and established a consistent Delivery Methodology and QA
process for all applications.
06/99 - 12/00
GEORGIA DEPARTMENT OF REVENUE Atlanta, Ga.
Contract Application Manager - Motor Fuel
11/98 - 06/99
BELLSOUTH.NET Atlanta, Ga.
Contract Project Manager
1997 - 1998
SALES TECHNOLOGIES Atlanta, Ga.
Contract Project Manager
1995 - 1996
MET-LIFE INVESTMENTS DIVISION, Atlanta, Ga.
Systems Engineer Manager
1995
UNITED PARCEL SERVICE (UPS) CORPORATE OFFICE Atlanta, Ga.
Contract Project Manager
1994 Alliant Energy (formerly Wisconsin Power & Light)Madison, Wi.
Project Manager
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