Customer Service Manager

Maureen Rhodehamel

**** ******* **, *******, ** *2822, 407-***-****, ***********@*****.***

Professional Skills

Microsoft Word, Excel, Lotus Notes, Outlook, 40 wpm typing, 10 key, inbound calls, mail, filing,

Expense reports, travel arrangements, safety coordinator

EXPERIENCE

4/1/2009 to 11/6/2013 Kinder Konsulting & Parents too Winter Park, FL

Compliance Specialist

• Maintained eligibility and authorization status of all clients (about 1500 at any given time)

• Prepared reports regarding the use and balance of units remaining in the given

authorizations

• Communicated with insurance companies regarding authorizations/eligibility

• Prime point of contact for over 80 mental health professionals contracted by the agency

• Represented the agency by attending community meetings in the mental health field

• Processed intake paperwork into Anasazi, the electronic medical records system (EMS)

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2/2/2007 to 3/1/2008 Washington Group International Orlando, FL

Senior secretary

Responsible for answering inbound calls

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Ordering office materials

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Preparing employee expense reports

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Arranging travel for Office Manager

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Planning events for special occasions

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Coding invoices for signature by Office Manager

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Preparing outgoing mail, including FedEx and distributing mail

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Filing of project documents

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Supporting Design Engineers

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Preparing monthly safety report for Corporate office

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Providing assistance in marketing for new projects

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3/1/2005 to 8-30/2006 Custom Staffing (Chrysler Financial) Orlando, FL

Flex finance, mail room, truth-n-lending

• In Communication with secondary lien holder daily

• Customer service with 6 states, over 75 dealerships to secondary finance.

• Reviewed contracts by state specific guidelines

• Worked with finance managers by solving issues with their deals, as far as buy rates, Apr

rates, Electronic Fund Transmit, autorigination (software), Dealer Fees, advised when

needed on any hardships with special financing.

• Worked with Comp Controller who handled the fund between the two companies

• I was on the Social Committee helped planned ways to raise money for organizations, our

annual picnics and holiday parties.

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REFERENCES

References are available on request.

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